(1118384) Senior Digital Platforms Support Engineer

Diversified Services Network, Inc.•Cary, NC

1d•$145,000 - $150,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Platform Support Engineer to support a newly adopted Vercel hosting platform for enterprise web applications. The role owns platform operations, administration, reliability, and continuous improvement. As the platform’s first dedicated service owner, the engineer will build its support model, processes, controls, and documentation, and work with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability. The position also supports DSN’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai. The role is based at the candidate’s choice of the Chicago, Illinois; Peoria, Illinois; Dallas, Texas; Broomfield, Colorado; or Cary, North Carolina office, with a remote/hybrid work model.

Requirements

Bachelor’s degree and 5–7+ years of relevant experience.
5+ years of hands-on AWS experience.
Demonstrated expertise supporting an AEM as a Cloud Service environment and associated digital experience platforms.
Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Responsibilities

Establish the Vercel platform as a secure, compliant, repeatable service offering and bring it to Level 3 (Defined) maturity under the organization’s Service Maturity Model.
Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives.
Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic.
Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures.
Lead incident management, root cause analysis, and service restoration for critical business applications.
Use monitoring, observability, and automation to proactively improve platform reliability.
Train and enable existing team members to support the platform.
Support the broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai.