Senior Support Engineer – Cloud Platforms

ARA • Fort Worth, TX

1d • Onsite

About The Position

The Senior Support Engineer will join a multidisciplinary team of cloud, DevOps, hardware, software, and security engineers. The role advises and supports customer teams of more than 100 developers in using and implementing cloud platform solutions. The engineer works with customers and developers to understand and elicit requirements, then builds intuitive, interactive, and flexible solutions to complex problems.

The role supports and enhances a cloud platform built on Kubernetes. The platform automates access to shared services, including software development tools; automates environment deployment and upgrades using infrastructure and configuration as code; and automates compliance and security for cloud services. The engineer works closely with technical leads, developers, and DevOps engineers.

This is a full-time, onsite position in Fort Worth, Texas, requiring relocation and close collaboration with customer teams. Remote work is not available. Candidates who accept an offer will be subject to a national security risk assessment based on SEAD-3 reporting requirements, and offers are contingent upon a favorable assessment.

Requirements

• U.S. citizenship; green card holders are not eligible.
• Current DoD Secret clearance or higher.
• Bachelor’s, master’s, or Ph.D. degree in engineering, computer science, physics, operations research, applied mathematics, or a closely related field.
• At least 8 years of relevant work experience with a bachelor's degree, or at least 6 years with a master's degree.
• Successfully acquire and maintain Special Access Program (SAP) access.
• Obtain DoD 8570 IAT Level II certification (such as Security+ or CCNA-Security) within 60 days of hire.
• Team-player attitude and excellent written and oral communication skills.
• Relocate to Fort Worth, Texas, and work onsite; remote work is not available.
• Complete a national security risk assessment based on SEAD-3 reporting requirements; employment offers are contingent upon a favorable assessment.

Nice To Haves

• Experience collaborating with customers and external teams.
• Experience with AWS or equivalent cloud providers.
• Experience with programming languages such as C++, Python, or Java.
• Experience with containerization or Kubernetes.
• Experience building and maintaining CI/CD pipelines.
• Experience with networking, especially debugging connection issues.
• Passion, willingness to learn, teamwork, the right attitude, work ethic, and skill set.

Responsibilities

• Advise and support customer teams of more than 100 developers in their use and implementation of cloud platform solutions.
• Work with customers and developers to understand and elicit requirements.
• Build intuitive, interactive, and flexible solutions to complex problems.
• Support and enhance a Kubernetes-based cloud platform.
• Support automation of access to shared services, including software development tools.
• Support automated deployment and upgrades using infrastructure and configuration as code.
• Support automation of compliance and security for cloud services.
• Collaborate closely with technical leads, developers, DevOps engineers, and customer teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior