Senior Support Engineer – Cloud Platforms

ARA Career • Fort Worth, TX

4d • Onsite

About The Position

The Senior Support Engineer will join a multidisciplinary team of cloud, DevOps, hardware, software, and security engineers. The role advises and supports customer teams of more than 100 developers on their use and implementation of cloud platform solutions. The engineer works with customers and developers to understand and elicit requirements and build intuitive, interactive, flexible solutions to complex problems.

The position supports and enhances a cloud platform that automates access to shared services, including software development tools; automates environment deployment and upgrades using infrastructure and configuration as code; uses Kubernetes as its foundation; and automates compliance and security for cloud services. Close collaboration with technical leads, developers, DevOps engineers, and customer teams is required. This is a full-time, onsite position in Fort Worth, Texas, with no remote work. Relocation to Fort Worth is required.

Applicants must be U.S. citizens and hold a current DoD Secret clearance or higher. The successful candidate must acquire and maintain Special Access Program (SAP) access and obtain a DoD 8570 IAT Level II certification within 60 days of hire. Employment offers are contingent upon a favorable national security risk assessment based on SEAD-3 reporting requirements.

Requirements

• U.S. citizenship; green card holders are not eligible.
• Current DoD Secret clearance or higher.
• Bachelor’s, master’s, or Ph.D. degree in engineering, computer science, physics, operations research, applied mathematics, or a closely related field.
• At least 8 years of relevant work experience with a bachelor’s degree, or at least 6 years with a master’s degree.
• Successfully acquire and maintain Special Access Program (SAP) access.
• Successfully obtain a DoD 8570 IAT Level II certification (such as Security+ or CCNA-Security) within 60 days of hire.
• Team-player personality and excellent written and oral communication skills.
• Relocate to Fort Worth, Texas; the role is full-time and onsite with no remote work.
• Complete a national security risk assessment based on SEAD-3 reporting requirements; employment offers are contingent upon a favorable assessment.

Nice To Haves

• Passion, a desire to learn, teamwork, the right attitude, and a strong work ethic.
• Experience collaborating with customers and external teams.
• Experience with AWS or equivalent cloud providers.
• Experience with programming languages such as C++, Python, or Java.
• Experience with containerization or Kubernetes.
• Experience building and maintaining CI/CD pipelines.
• Experience with networking, especially debugging connection issues.

Responsibilities

• Advise and support customer teams of more than 100 developers on the use and implementation of cloud platform solutions.
• Work with customers and developers to understand and elicit requirements.
• Build intuitive, interactive, and flexible solutions to complex problems.
• Support and enhance a cloud platform that automates access to shared services, including software development tools.
• Support and enhance automated deployment and upgrades using infrastructure and configuration as code.
• Support and enhance a platform built on Kubernetes that automates compliance and security for cloud services.
• Collaborate closely with technical leads, developers, DevOps engineers, and customer teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior