Digital Support Engineer

Thermo Fisher Scientific • US - Idaho - Remote, ID

4d • Onsite

About The Position

As part of Thermo Fisher Scientific’s Materials and Structural Analysis Division (MSD) Service, the Digital Support Engineer handles IT and infrastructure matters related to digital solutions and services. The role works closely with Sales, support, implementation, development, operations, and customers to support the introduction, delivery, and ongoing support of digital solutions. The engineer provides information and guidance for the full deployment landscape, including integration with customer infrastructure and enabling remote support capabilities.

The role includes consulting with local support teams before installation, configuring systems for remote diagnostics and health monitoring, making automated deployments, and providing installation support within agreed service-level agreements. It also involves troubleshooting system, software, and infrastructure issues that affect reliability or performance, and supporting factory and development teams with initial deployments, installations, and upgrades of new systems and modules. Travel of up to 25%, mainly regional, is expected.

Requirements

• Typically, a bachelor's or master's degree in ICT, Computer Science, or a technical/software field.
• Proficiency in spoken and written English.
• Experience in IT application management.
• Experience with data storage and remote software installations, support, and troubleshooting.
• Fundamental understanding of and hands-on experience with network technologies, including firewalls, content filters, routing/switching, and VLANs.
• Experience with virtualization technologies such as VMware or KVM infrastructure.
• Customer-facing skills and ability to work effectively as a teammate.
• Strong problem-solving skills and analytical approaches.
• Motivation to work in a constantly evolving, highly technical environment.
• Willingness to travel up to 25% of the time, mainly regionally.

Nice To Haves

• Knowledge of or experience with monitoring tools, Linux, VMware, automation and scripting, Kubernetes, Ansible, and Docker.

Responsibilities

• Consult with local support teams during pre-installation to design integration with local infrastructure and answer IT-related questions.
• Ensure systems are configured for remote diagnostics and health monitoring.
• Work with development and operations teams to recommend improvements to manuals, training, and customer-facing materials.
• Perform automated deployments using configuration management technology.
• Support installations according to agreed service-level agreements and established processes.
• Troubleshoot and analyze system, software, and infrastructure problems affecting system reliability or performance.
• Support factory and development teams with first deployments, installations, and upgrades of new systems and modules.

What This Job Offers

• Job Type: Full-time