Senior Digital Payment Product Owner

Navy Federal Credit Union•Pensacola, FL

8d•$129,500 - $189,400

About The Position

The Senior Digital Payments Product Owner is responsible for digital payment systems and payment types, with a focus on building competitive non-card payment products. The role serves as a subject matter expert on digital payment rails and related regulatory and network rules, and advises executives on payments execution and the strategy roadmap for modernizing and streamlining payment processes. The Product Owner partners with Digital Payments operational units, project managers, system and technology support teams, Digital Channels, and other stakeholder business units. The role ensures product delivery meets operational and strategic needs and contributes to a superior member experience. It translates product and program vision into incremental delivery, manages and prioritizes product backlogs, and uses research, market analysis, benchmarking, usage data, and industry developments to guide product decisions and continuous improvement.

Requirements

Bachelor's degree in Finance, Information Technology, or Strategy, or an equivalent combination of education, training, or experience.
Extensive experience leading, shaping, and developing innovative solutions while managing business risks.
Advanced analytical and conceptual skills to create original concepts or theories for projects.
Ability to exercise initiative, produce desired results, and achieve objectives.
Ability to learn collaboration or product management tools quickly.
Ability to multitask and prioritize with minimal direction, and to assertively change team processes quickly.
Ability to communicate productively with stakeholders, team members, and leaders.
Working knowledge of enterprise-wide business systems applications such as FIS applications (e.g., IMPACS, ST, RM), relational databases, and Microsoft Office applications.
Extensive experience developing business or technology strategy.
Advanced knowledge of project and program management processes and methodologies.
Ability to comprehend, analyze, interpret, communicate, and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies.
Previous project leadership and execution, including initiatives involving technology, processes, cross-functional teams, and external partner team members.
Advanced skill in influencing and guiding strategic thinking.
Advanced skill in delivering effective presentations to groups of various sizes.
Effective skill in building relationships through rapport, trust, diplomacy, and tact.
Strong verbal, written, and interpersonal communication skills.
Strong problem-solving and negotiation skills.
Must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Experience implementing digital payments platforms.
Working knowledge of Navy Federal, NCUA, NACHA, and Reg E policies, instructions, and regulations.
Experience in one or more Savings & Membership functional areas and understanding of related laws and regulations.
Advanced knowledge of credit union operations, processes, and procedures.
Appropriate industry certification, such as AAP, for associated digital payment types.
Master's degree in Finance, Information Technology, or Strategy, or an equivalent combination of education, training, or experience.

Responsibilities

Collaborate with a cross-functional team to launch product vision and strategy.
Streamline execution of program priorities while maintaining the conceptual and technical integrity of team features or components.
Oversee and manage associated payments platforms, serving as the subject matter expert and business unit point of contact for Digital Payments Leadership.
Translate program vision into incremental delivery.
Develop and maintain horizontal partnerships across the organization to advance Digital Payments platforms and prioritize future functionality that addresses internal and member pain points alongside new payment technology.
Maintain an understanding and advanced knowledge of the functions, processes, and systems of other cognizant business units.
Serve as a subject matter expert regarding product functions and their relationship to other products and services.
Serve as a subject matter expert on regulatory and network requirements for related digital payment systems.
Partner with technology teams to build and maintain the product backlog, refine user stories, and ensure prioritization and execution align with organizational objectives.
Partner with business analysts to integrate usability studies, user research, and market analysis into product requirements.
Analyze product usage and empirical data in relation to member needs to determine changes in product prioritization.
Analyze the true need for product features and seek a clear understanding of their value.
Work proactively with the product team to formulate creative ideas or solutions for potential issues.
Partner with department executives, leadership, and other key personnel to develop long-term strategic direction and the technology roadmap.
Guide and analyze benchmarking, trend analysis, and other input to drive continuous improvement and elevate service performance.
Bring external perspectives and ideas from relevant sources, and stay current with technology, government and policy impacts, and industry best practices.
Determine when added product value should be delivered to members or employees.
Deliver compelling and effective communications and presentations to executive management.
Perform other related duties as required.