Senior Digital Payment Product Owner

Navy Federal•Pensacola, FL

8d•Onsite

About The Position

Navy Federal Credit Union is hiring a Senior Digital Payments Product Owner to own Digital Payments-related systems and payment types, with a focus on building competitive non-card payment products. The role serves as a subject matter expert on digital payment rails and associated regulatory and network rules, and as a senior internal consultant and advisor to executives on payment execution and the strategy roadmap for modernizing and streamlining payment processes. The Product Owner partners with Digital Payments operational units, business project managers, Digital Payments colleagues, SMD and ETS support teams, Digital Channels, and other stakeholder business units. The position ensures delivered solutions meet operational and strategic needs and provide a superior member experience. It also works with technology and business analysis teams to shape, refine, prioritize, and deliver product features based on organizational objectives, member needs, research, market analysis, and product usage data. The position is based at one of the listed Navy Federal locations in Vienna, Virginia, or Pensacola, Florida. Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Applicants must be authorized to work in the United States without current or future sponsorship; Navy Federal does not provide sponsorship for this role.

Requirements

Bachelor's degree in Finance, Information Technology, or Strategy, or an equivalent combination of education, training, or experience.
Extensive experience leading, shaping, and developing innovative solutions while managing business risks.
Advanced analytical and conceptual skills to create original concepts or theories for projects.
Ability to exercise initiative, produce desired results, and achieve objectives.
Ability to learn collaboration or product management tools quickly.
Ability to multitask and prioritize with minimal direction, and assertiveness to change team processes quickly.
Ability to communicate productively with stakeholders, team members, and leaders.
Working knowledge of enterprise-wide business systems applications such as FIS applications (e.g., IMPACS, ST, RM), relational databases, and Microsoft Office applications.
Extensive experience developing business or technology strategy.
Advanced knowledge of project and program management processes and methodologies.
Ability to comprehend, analyze, interpret, communicate, and apply government and financial-industry regulations, related principles and practices, and company instructions, procedures, and policies.
Previous project leadership and execution experience, including initiatives involving technology, processes, cross-functional teams, and external partner team members.
Advanced skill influencing and guiding strategic thinking.
Advanced skill delivering effective presentations to groups of various sizes.
Effective skill building relationships through rapport, trust, diplomacy, and tact.
Strong verbal, written, and interpersonal communication skills.
Strong problem-solving and negotiation skills.

Nice To Haves

Experience implementing digital payment platforms.
Working knowledge of Navy Federal, NCUA, NACHA, and Reg E policies, instructions, and regulations.
Experience in one or more Savings & Membership functional areas and understanding of related Savings & Membership laws and regulations.
Advanced knowledge of credit union operations, processes, and procedures.
Appropriate industry certification, such as AAP, for associated digital payment types.
Master's degree in Finance, Information Technology, or Strategy, or an equivalent combination of education, training, or experience.

Responsibilities

Collaborate with a cross-functional team to launch product vision and strategy.
Streamline execution of program priorities while maintaining the conceptual and technical integrity of team features or components.
Oversee and manage associated payment platforms, serving as the subject matter expert and business-unit point of contact for Digital Payments leadership.
Translate program vision into incremental delivery.
Develop and maintain horizontal partnerships across the organization to evolve Digital Payments platforms and prioritize future functionality that addresses internal and member pain points alongside new payment technology development.
Maintain an understanding of the functions, processes, and systems of other cognizant business units.
Advise on product functions and how they relate to other products and services.
Serve as a subject matter expert on regulatory and network requirements for related digital payment systems.
Partner with technology teams to build and maintain the product backlog, refine user stories, and align prioritization and execution with organizational objectives.
Partner with business analysts to incorporate usability studies, user research, and market analysis into product requirements.
Analyze product usage and empirical data in relation to key member needs to inform product prioritization.
Analyze the need and value of product features and promote clear understanding of that value.
Work with the product team to develop creative ideas or solutions for potential issues.
Partner with department executives, leadership, and other key personnel to develop long-term strategic direction and the technology roadmap.
Guide and analyze benchmarking, trend analysis, and other inputs to drive continuous improvement and improve service performance.
Bring external perspectives and ideas from relevant sources, and stay current with technology, government and policy impacts, and industry best practices.
Determine when added product value should be made available to members or employees.
Deliver compelling and effective communications and presentations to executive management.
Perform other related duties as required.