Senior Diagnostics Solutions Consultant

Zoetis • US FL Remote, FL

22d

About The Position

The Senior Diagnostics Solutions Consultant (DSC) is a field-based, customer-facing member of the sales team responsible for selling diagnostic instruments, tests, and related products and services within an assigned territory. The role builds and maintains customer relationships to maximize retention, achieve sales goals, and help customers realize product value through effective implementation, training, and ongoing support. Anticipated travel within the assigned territory is required, including extensive driving and periodic overnight travel, with flexibility to accommodate customer schedules.

Requirements

• Associate’s degree or equivalent relevant experience.
• At least 8 years of demonstrated sales experience.
• Relevant technical or clinical experience, preferably in medical, scientific, healthcare, or veterinary settings.
• Strong technical sales capability and the ability to rapidly learn, absorb, and apply technical information.
• Expertise with veterinary terminology and science, diagnostic instrumentation, and workflows.
• Excellent presentation and training skills, with the ability to communicate effectively with diverse audiences.
• Analytical mindset, strong troubleshooting skills, and critical thinking skills.
• Strong organization, prioritization, time management, and CRM documentation discipline.
• Excellent customer service, ability to work independently and make sound decisions, and complete follow-through.
• Collaborative approach and ability to partner cross-functionally.
• Ability to safely lift and move up to 60 lbs.
• Flexibility to accommodate customer schedules.
• Valid driver’s license, clean driving record, and auto insurance.
• Fluent English.

Nice To Haves

• Bachelor’s degree.
• At least 1 year of experience working in a clinical setting.
• Veterinary technology program degree and/or credentialed veterinary technician background.

Responsibilities

• Sell diagnostic instruments, tests, and related services within an assigned territory and achieve budgeted sales quotas.
• Develop and maintain knowledge of diagnostic products and services, including competitive positioning and value messaging.
• Conduct daily customer-facing activity with existing accounts and new business opportunities.
• Communicate product uses, benefits, and value propositions, and deliver equipment demonstrations and presentations, including financial presentations as needed.
• Secure purchase orders and manage opportunities through the sales funnel.
• Lead post-sale onboarding to drive adoption and utilization, including installation support and validation, and initial and refresher training on applications, operations, and workflow best practices.
• Identify and document customer pain points, then design and implement workflow improvements that enhance customer experience and reduce time-to-value.
• Provide onsite and remote support, troubleshoot issues, coordinate escalations, and follow through accurately to resolve product, technical, and service issues.
• Maintain CRM documentation of customer interactions, visit outcomes, action items, and customer satisfaction signals.
• Generate new business leads and referrals, including competitive placements and opportunities in academia and research settings.
• Collaborate with sales, accounting, and technical support to address customer needs in a timely manner.
• Transport, set up, and demonstrate equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree