Senior Design Strategist

This is an exciting opportunity for a full-time Sr. Design Strategist to join Throughline, a premier visual information design firm. The ideal candidate should have a background in human-centered design and experience in technology projects or visual communications. They will be responsible for supporting research and design for strategic planning initiatives, gathering requirements for visual artifacts, facilitating working groups with clients, conducting qualitative and/or quantitative research, developing strategies for organizational improvement, and creating visual and written communications to support change management initiatives. This role offers the chance to work with a dynamic creative team and contribute to the success of a fast-growing company.

Support research and design for strategic planning initiatives

Gather high level requirements for visual artifacts, experience design, concept development and find new ways to represent and communicate information

Facilitate working groups/sessions with clients in a unique and fun atmosphere to collect requirements and information

Conduct qualitative and/or quantitative research for customer discovery, problem framing, and insights generation

Develop strategies for organizational improvement, touchpoint / channel design, and Customer Experience (CX) service delivery improvements

Apply Co-creation methods and techniques to develop opportunities with customers and end users

Strong knowledge in principles of visual design, information layout, and presentation

Create visual and written communications to support change management initiatives

Create visual mockups and prototypes for testing and validation with customers

Work with the design studio to conceptualize and execute visual design artifacts

Support and develop executive presentations and major project milestones

Some travel will be required

• Background in human centered design
• Experience in technology projects or visual communications
• Ability to quickly adapt to new types of projects
• Strong customer service attitude
• Experience in requirements gathering and group facilitation
• Ability to visually translate complex concepts
• High energy and ability to work in a team
• Willingness to learn and grow
• Support research and design for strategic planning initiatives
• Gather high level requirements for visual artifacts, experience design, and concept development
• Facilitate working groups/sessions with clients to collect requirements and information
• Conduct qualitative and/or quantitative research for customer discovery and insights generation
• Develop strategies for organizational improvement and customer experience service delivery improvements
• Apply co-creation methods and techniques with customers and end users
• Strong knowledge in principles of visual design, information layout, and presentation
• Create visual and written communications to support change management initiatives
• Create visual mockups and prototypes for testing and validation
• Work with the design studio to conceptualize and execute visual design artifacts
• Support and develop executive presentations and major project milestones
• Willingness to travel depending on project requirements
• Experience supporting Government and/or Fortune 500 clients
• Familiarity with service design methods and techniques
• Experience in ethnographic and depth research practices
• Experience in employee change management efforts at an enterprise organization
• Experience in designing and implementing new offerings, services, or capabilities for a client or organization
• Experience in designing and implementing brand strategy and visual identity
• Experience in digital transformation efforts at an enterprise organization
• Experience working on digital products and services with product/engineering teams
• Project management skills

• Excellent client-facing skills
• Ability to collaborate productively in large interdisciplinary teams
• Ability to multi-task, take on several projects, meet deadlines, organize, and communicate effectively
• Comfortable facilitating groups of/working closely with executive level clients and Subject Matter Experts
• Proficient with the Microsoft Office suite, comfort with Adobe Illustrator a plus
• Equal employment opportunities
• Prohibition of discrimination and harassment
• Competitive salary
• Opportunity for growth and advancement
• Work with government and/or Fortune 500 clients
• Leveraging Service Design methods and techniques
• Conducting ethnographic and depth research practices
• Working on or within employee change management efforts at an enterprise organization
• Designing and implementing new offerings, services, or capabilities for a client or organization
• Designing and implementing brand strategy and visual identity
• Working on or within digital transformation efforts at an enterprise organization
• Working on digital products and services with product/engineering teams
• Project management demonstrating that engagements were delivered on-time and within budget
• Experience working with government clients and/or with Information Technology projects and workflows is a plus
• Must be a U.S. citizen and able to obtain a Secret security clearance
• Opportunity to work on software, creative agency, or analogous field
• Opportunity to work with a diverse and talented team
• Opportunity to showcase and develop design, IT/Technology, or business skills
• Master's degree in Design or Business-related fields a plus
• Opportunity to submit relevant portfolio materials or work samples