Cleared Design Strategist

This is an exciting opportunity for a full-time Cleared Design Strategist to join Throughline, a premier visual information design firm. The ideal candidate should have a background in human-centered design and experience in technology projects or visual communications. They will be responsible for supporting research and design for strategic planning initiatives, gathering requirements for visual artifacts, facilitating working groups with clients, conducting qualitative and/or quantitative research, and developing strategies for organizational improvement. The candidate should have strong knowledge in principles of visual design and be able to create visual and written communications to support change management initiatives.

Support research and design for strategic planning initiatives

Gather high level requirements for visual artifacts, experience design, concept development and find new ways to represent and communicate information

Facilitate working groups/sessions with clients in a unique and fun atmosphere to collect requirements and information

Conduct qualitative and/or quantitative research for customer discovery, problem framing, and insights generation

Develop strategies for organizational improvement, touchpoint / channel design, and Customer Experience (CX) service delivery improvements

Apply Co-creation methods and techniques to develop opportunities with customers and end users

Strong knowledge in principles of visual design, information layout, and presentation

Create visual and written communications to support change management initiatives

Create visual mockups and prototypes for testing and validation with customers

Work with the design studio to conceptualize and execute visual design artifacts

Support and develop executive presentations and major project milestones

• Background in human centered design
• Experience in technology projects or visual communications
• Ability to adapt to new types of projects
• Customer service attitude
• Experience in requirements gathering and group facilitation
• Ability to visually translate complex concepts
• High energy and ability to work in a team
• Willingness to learn and grow
• Strong knowledge in principles of visual design, information layout, and presentation
• Ability to create visual and written communications
• Experience in change management initiatives
• Ability to create visual mockups and prototypes
• Experience in supporting Government and/or Fortune 500 clients
• Familiarity with Service Design methods and techniques
• Experience in ethnographic and depth research practices
• Experience in employee change management efforts at an enterprise organization
• Experience in designing and implementing new offerings, services, or capabilities
• Experience in brand strategy and visual identity
• Experience in digital transformation efforts at an enterprise organization
• Experience in working on digital products and services with product/engineering teams
• Project management skills
• Willingness to travel depending on project requirements

• Some travel required depending on the project and its goals
• Preferential consideration for candidates with desired skills
• Opportunity to work with Government and/or Fortune 500 clients
• Opportunity to leverage Service Design methods and techniques
• Opportunity to conduct ethnographic and depth research practices
• Opportunity to work on or within employee change management efforts at an enterprise organization
• Opportunity to design and implement new offerings, services, or capabilities for a client or organization
• Opportunity to design and implement brand strategy and visual identity
• Opportunity to work on or within digital transformation efforts at an enterprise organization
• Opportunity to work on digital products and services with product/engineering teams
• Project management experience with on-time and within budget delivery
• Experience working with government clients and/or Information Technology projects and workflows is a plus
• Active DoD Secret Clearance required
• Minimum of 2+ years experience in software, creative agency, or analogous field
• Minimum of an Associate's Degree, Professional Certification, or Bachelor's Degree, with a focus in Design, IT/Technology, or Business
• Master's degree in Design or Business-related fields is a plus
• Excellent client-facing skills
• Ability to collaborate productively in large interdisciplinary teams
• Ability to multi-task, meet deadlines, organize, and communicate effectively
• Comfortable facilitating groups of/working closely with executive level clients and Subject Matter Experts
• Proficient with Microsoft Office suite, comfort with Adobe Illustrator is a plus
• Equal employment opportunities provided
• Prohibition of discrimination and harassment based on protected characteristics
• Comprehensive terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.