Cleared Design Strategist

This full-time Cleared Design Strategist position at Throughline offers an exciting opportunity to join a dynamic creative team at a premier visual information design firm. The ideal candidate should have a background in human-centered design, as well as experience in technology projects or visual communications. They will be responsible for supporting research and design for strategic planning initiatives, gathering requirements for visual artifacts, facilitating working groups with clients, conducting qualitative and/or quantitative research, and developing strategies for organizational improvement. The candidate should have strong knowledge in principles of visual design and be able to create visual and written communications to support change management initiatives. Some travel may be required depending on the project.

• Support research and design for strategic planning initiatives
• Gather high level requirements for visual artifacts, experience design, concept development, and find new ways to represent and communicate information
• Facilitate working groups/sessions with clients to collect requirements and information
• Conduct qualitative and/or quantitative research for customer discovery, problem framing, and insights generation
• Develop strategies for organizational improvement, touchpoint/channel design, and Customer Experience (CX) service delivery improvements
• Apply Co-creation methods and techniques to develop opportunities with customers and end users
• Strong knowledge in principles of visual design, information layout, and presentation
• Create visual and written communications to support change management initiatives
• Create visual mockups and prototypes for testing and validation with customers
• Work with the design studio to conceptualize and execute visual design artifacts
• Support and develop executive presentations and major project milestones
• Some travel will be required depending on the project and its goals

• Background in human-centered design
• Experience in technology projects or visual communications
• Ability to adapt to new types of projects
• Strong customer service attitude
• Experience in requirements gathering and group facilitation
• Ability to visually translate complex concepts
• High energy and ability to work in a team
• Willingness to learn and grow
• Support research and design for strategic planning initiatives
• Gather high-level requirements for visual artifacts, experience design, and concept development
• Facilitate working groups/sessions with clients
• Conduct qualitative and/or quantitative research
• Develop strategies for organizational improvement and customer experience
• Apply co-creation methods and techniques
• Knowledge in principles of visual design, information layout, and presentation
• Create visual and written communications for change management initiatives
• Create visual mockups and prototypes for testing and validation
• Support and develop executive presentations and major project milestones
• Willingness to travel depending on project goals
• Experience supporting government and/or Fortune 500 clients
• Familiarity with service design methods and techniques
• Experience in ethnographic and depth research practices
• Experience in employee change management efforts at an enterprise organization
• Experience in designing and implementing new offerings, services, or capabilities
• Experience in brand strategy and visual identity
• Experience in digital transformation efforts at an enterprise organization
• Experience working on digital products and services with product/engineering teams
• Project management skills

• Full-time position
• Opportunity to be part of a dynamic creative team
• Work with a premier visual information design firm
• Opportunity to join a fast-growing company
• Work with an influential team
• Opportunity to work on strategic planning initiatives
• Gather high-level requirements for visual artifacts, experience design, and concept development
• Facilitate working groups/sessions with clients
• Conduct qualitative and/or quantitative research
• Develop strategies for organizational improvement
• Apply co-creation methods and techniques
• Strong knowledge in principles of visual design, information layout, and presentation
• Create visual and written communications to support change management initiatives
• Create visual mockups and prototypes for testing and validation
• Support and develop executive presentations and major project milestones
• Some travel required depending on the project
• Preferential consideration for candidates with experience supporting Government and/or Fortune 500 clients
• Preferential consideration for candidates with experience in leveraging Service Design methods and techniques
• Preferential consideration for candidates with experience in conducting ethnographic and depth research practices
• Preferential consideration for candidates with experience in employee change management efforts at an enterprise organization
• Preferential consideration for candidates with experience in designing and implementing new offerings, services, or capabilities for a client or organization
• Preferential consideration for candidates with experience in designing and implementing brand strategy and visual identity
• Preferential consideration for candidates with experience in digital transformation efforts at an enterprise organization
• Preferential consideration for candidates with experience in working on digital products and services with product/engineering teams
• Preferential consideration for candidates with project management experience
• Preferential consideration for candidates with experience working with government clients and/or with Information Technology projects and workflows
• Active DoD Secret Clearance required
• Opportunity to work in a creative agency or analogous field
• Opportunity to work with large interdisciplinary teams
• Ability to multi-task, meet deadlines, organize, and communicate effectively
• Opportunity to work closely with executive level clients and Subject Matter Experts
• Proficiency with Microsoft Office suite, comfort with Adobe Illustrator a plus
• Equal employment opportunities provided to all employees and applicants for employment