Senior Customs Brokerage Coordinator / Entry Writer

Mohawk Global Logistics Corp•Itasca, IL

About The Position

The Senior Customs Brokerage Coordinator independently manages assigned accounts and complex customs work from entry processing through billing and file closure. The position engages directly with clients, U.S. Customs and Border Protection (CBP), and Partner Government Agencies (PGAs) to resolve operational and regulatory issues within established authority. It requires broad technical proficiency, sound judgment, and minimal day-to-day supervision. The role supports compliance, service quality, and branch performance through advanced problem-solving, quality review, and coaching less-experienced employees. Success is measured through productivity, quality, service, and billing standards, as well as quality assessments recorded in eReview. The position also supports account execution, process improvement, employee development, and accurate documentation and records. The work takes place in a professional office environment or remotely from a home office, with a quiet to moderate noise level. It is largely sedentary, though lifting items under 25 pounds and bending, standing, and walking short distances may be required. Travel is minimal.

Requirements

Demonstrated customs brokerage experience and ability to independently manage accounts and complex entry work.
Strong knowledge of U.S. Customs regulations, entry processes, brokerage procedures, and compliance requirements.
Advanced working knowledge of complex account requirements.
Demonstrated proficiency in multiple specialty entry types, PGAs, trade programs, and advanced troubleshooting.
Ability to engage effectively with clients, CBP, and PGAs on complex operational matters.
Strong documentation review, quality control, billing, and file-management expertise.
Proficiency with Microsoft Office applications and customs brokerage systems.
Strong client relationship management and ownership of complex issue resolution.
Sound judgment, attention to detail, and ability to identify when additional review or escalation is required.
Strong problem-solving and analytical skills in a deadline-driven environment.
Effective written and verbal communication with clients, government agencies, and internal stakeholders.
Organization, prioritization, and workload management with minimal daily supervision.
Ability to coach and mentor developing employees, conduct quality reviews, support audits, and provide constructive feedback.
Ability to share technical knowledge and collaborate across teams without formal people-management authority.

Nice To Haves

Bachelor's degree in Business, Logistics, Supply Chain, International Trade, or a related field.
CCS Certification.
U.S. Customs Broker License or willingness to obtain one.
Experience utilizing CargoWise.
Prior mentoring, training, quality review, or onboarding experience.

Responsibilities

Serve as the primary contact for assigned accounts, providing responsive service and timely issue resolution.
Guide clients through complex documentation, process, cost, examination, release, and regulatory issues within established authority.
Identify recurring account issues and work with clients and internal teams to improve processes and prevent repeat problems.
Build client relationships through accurate, professional communication and ownership of resolution.
Independently manage entry work from document receipt through release, statement, billing, and file closure.
Handle trained specialty entry types, PGAs, trade programs, and exception work accurately and within required deadlines.
Maintain complete documentation and account records supporting entry filings, client requirements, and internal audit expectations.
Meet established productivity, quality, service, and compliance KPIs.
Resolve complex entry, documentation, ABI, release, hold, examination, and account issues within established authority.
Engage appropriate CBP, Center, carrier, or PGA contacts, present complete facts, and document responses.
Recognize higher-risk or novel matters, gather relevant facts, and escalate to internal leadership or Compliance as appropriate.
Identify root causes and recommend process improvements for recurring operational or quality issues.
Partner with Compliance, Finance, Transportation, and other internal stakeholders to support account and shipment execution.
Communicate with clients, CBP, PGAs, carriers, and internal teams.
Share technical knowledge, account practices, and lessons learned to improve team consistency and capability.
Provide leadership with practical process and quality feedback based on recurring issues and audit trends.
Verify entry, duty, fee, statement, billing, and account information; resolve discrepancies promptly.
Complete billing, documentation, and file-closure requirements accurately and within service standards.
Support branch performance by managing assigned work efficiently and identifying preventable cost or service exposure.
Support onboarding and development of Associate and CHB Coordinators through coaching, guidance, and hands-on training.
Review Associate work before transmission and perform targeted Coordinator reviews or audits when assigned.
Provide specific, documented feedback and help developing employees progress toward independent proficiency.
Serve as a technical resource for less-experienced team members and escalate matters outside established authority.
Perform other duties as assigned.