Customs Brokerage Coordinator / Entry Writer

Mohawk Global Logistics Corp•Atlanta, GA

About The Position

The CHB Coordinator is a developing individual contributor who processes customs entries for assigned accounts and communicates with clients and CBP to support the brokerage team’s daily operations. Working under the guidance of a CHB Team Lead or CHB Supervisor, the coordinator builds proficiency in entry processing, client communication, documentation review, regulatory compliance, and independent account management. The role is expected to meet established KPIs, participate actively in training and coaching, and contribute to team success. The position involves reviewing shipment documentation, filing accurate and timely customs entries, maintaining complete records, resolving routine processing issues, and coordinating with clients, regulatory agencies, and internal teams. The role also supports compliance with billing, file completion, and documentation requirements, and aims to prepare the coordinator for increased account ownership and complexity.

Requirements

1–2 years of experience in customs brokerage, international trade, logistics, or a related field.
Familiarity with customs entry processes and U.S. Customs regulations.
Working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures.
Ability to process customs entries and review shipment documentation accurately.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
Strong time management and prioritization skills in a deadline-driven environment.
Problem-solving and analytical thinking skills.
Customer service and relationship management skills.

Nice To Haves

Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field.
Experience using CargoWise or similar customs brokerage systems.
Exposure to customs classification, PGA requirements, or trade compliance activities.
Customs brokerage industry certifications or coursework.

Responsibilities

Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
Build effective working relationships with clients through professional communication and service.
Address routine client inquiries and escalate complex issues as appropriate.
Process customs entries accurately and on time in accordance with client requirements and regulatory standards.
Review and validate invoices, packing lists, and other supporting customs documentation.
Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
Maintain accurate shipment records and support operational workflow efficiency.
Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
Collaborate with internal teams and regulatory agencies to address operational challenges.
Identify risks, compliance concerns, or processing errors and take appropriate corrective action.
Escalate non-routine issues and exceptions to leadership as needed.
Communicate with clients, CBP, partner government agencies, and internal stakeholders.
Partner with Compliance, Transportation, and other operational teams to support shipment execution.
Participate in team meetings, training programs, and coaching sessions; seek feedback and apply learnings.
Maintain accuracy across entry filings, documentation, and account records.
Support compliance with billing, file completion, and documentation requirements.
Ensure files are processed and finalized within established service standards.
Contribute to productivity, quality, and compliance KPIs.
Perform other duties as assigned.