Senior Customs Brokerage Coordinator / Entry Writer
About The Position
The Senior Customs Brokerage Coordinator independently manages assigned accounts and complex customs work from entry processing through billing and file closure. The role engages directly with clients, U.S. Customs and Partner Government Agencies to resolve operational and regulatory issues within established authority. It requires broad technical proficiency, sound judgment, and minimal day-to-day supervision. The Senior Coordinator handles advanced brokerage work, supports quality improvement, and serves as a trusted technical resource. The position also reviews and coaches developing employees, contributes to process improvements, and supports compliance, service quality, and branch performance. Success is assessed through productivity, quality, service, billing, and compliance standards, including quality assessments recorded in eReview. The position operates in a professional office environment and/or remotely from a home office. It is largely sedentary and routinely involves standard office equipment. Lifting items under 25 pounds and bending, standing, and walking short distances may be required. Travel is minimal.
Requirements
- Demonstrated customs brokerage experience and ability to independently manage accounts and complex entry work.
- Strong knowledge of U.S. Customs regulations, entry processes, and compliance requirements.
- Advanced working knowledge of brokerage procedures and complex account requirements.
- Proficiency in customs brokerage systems.
- Demonstrated proficiency in multiple specialty entry types, PGAs, trade programs, and advanced troubleshooting.
- Strong documentation review, quality control, billing, and file-management expertise.
- Excellent communication, organizational, problem-solving, and client-service skills.
- Sound judgment, attention to detail, and ability to recognize when additional review or escalation is needed.
- Ability to prioritize and manage workloads with minimal daily supervision in a deadline-driven environment.
- Proficiency with Microsoft Office applications.
- Ability to coach and mentor developing employees, conduct quality reviews, provide constructive feedback, and collaborate across teams.
Nice To Haves
- Bachelor's degree in Business, Logistics, Supply Chain, International Trade, or a related field.
- CCS Certification.
- U.S. Customs Broker License or willingness to obtain one.
- Experience utilizing CargoWise.
- Prior mentoring, training, quality review, or onboarding experience.
Responsibilities
- Serve as the primary contact for assigned accounts, providing responsive service and timely issue resolution.
- Guide clients through complex documentation, process, cost, examination, release, and regulatory issues within established authority.
- Identify recurring account issues and work with clients and internal teams to improve processes and prevent repeat problems.
- Build strong client relationships through accurate, professional communication and ownership of resolution.
- Independently manage entry work from document receipt through release, statement, billing, and file closure.
- Handle trained specialty entry types, Partner Government Agencies, trade programs, and exception work accurately and within required deadlines.
- Maintain complete documentation and account records supporting entry filings, client requirements, and internal audit expectations.
- Meet established productivity, quality, service, and compliance KPIs.
- Resolve complex entry, documentation, ABI, release, hold, examination, and account issues within established authority.
- Engage appropriate CBP, Center, carrier, or Partner Government Agency contacts, present complete facts, and document responses.
- Recognize higher-risk or novel matters, gather relevant facts, and escalate to appropriate internal leadership or Compliance resources.
- Identify root causes and recommend process improvements when recurring operational or quality issues arise.
- Partner with Compliance, Finance, Transportation, and other internal stakeholders to support account and shipment execution.
- Communicate effectively with clients, CBP, Partner Government Agencies, carriers, and internal teams.
- Share technical knowledge, account practices, and lessons learned to improve team consistency and capability.
- Provide leadership with practical process and quality feedback based on recurring issues and audit trends.
- Verify entry, duty, fee, statement, billing, and account information for accuracy and promptly resolve discrepancies.
- Complete billing, documentation, and file-closure requirements accurately and within established service standards.
- Support branch performance by managing assigned work efficiently and identifying preventable cost or service exposure.
- Support onboarding and development of Associate and CHB Coordinators through coaching, guidance, and hands-on training.
- Review Associate work before transmission and perform targeted Coordinator reviews or audits when assigned.
- Provide specific, documented feedback and help developing employees progress toward independent proficiency.
- Serve as a technical resource for less-experienced team members while escalating matters outside established authority.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
