Senior Customer Success Manager - Jumbo

Omada Health is seeking a Senior Customer Success Manager to join their team and focus on growing their new jumbo segment and managing a portfolio of clients with 80,000+ employees. The role involves owning client relationships, satisfaction, retention, and expansion strategy. The ideal candidate will also help shape the Jumbo segment, develop best practices, and collaborate with various teams within the company. Key responsibilities include managing a portfolio of clients, developing strong relationships with key stakeholders, driving growth and engagement, and representing the voice of customers within the company.

• Proactively manages a portfolio of Jumbo (80k+ employees) clients
• Owns the client relationship and is accountable for client health, retention, expansion strategy, and upsell support for your book of business
• Develops strong relationships with key customer stakeholders, executive sponsors, and c-level decision makers
• Develops and leads account strategy to drive growth through increased engagement and partners with sales on upsells
• Meet assigned targets for profitable growth volume and strategic objectives in accounts
• Ability to tell a story with data, build and lead exceptional quarterly and annual business reviews with customers
• Deeply understands customer needs; effectively communicates and collaborates with cross-functional teams
• Represent the "collective" voice of your customers within Omada to influence roadmap, innovation, and resource allocation
• Resolve billing and Support inquiries in a timely and productive manner
• Share best practices, case studies, and key learnings with broader Customer Success and cross-functional team members for learning and development
• Support onboarding of new team members as needed
• Travel to client sites as needed

• Bachelor's degree and 6+ years of relevant professional experience
• Experience managing companies with 80k+ employees
• Consultative disposition and constructive curiosity into all facets of a client's business
• Proven leader in strategic account management
• Ability to understand complex commercial relationships and maximize engagement
• Expert relationship builder at all levels of a client organization, especially at Executive and C-level
• Experience working in a fast-paced healthcare startup and large Fortune 100 company
• Ability to manage complex projects and use data to drive decisions
• Excellent communication skills, both verbal and written
• Strong organizational skills
• Effective presentation skills
• High emotional intelligence
• Problem-solving skills
• Proactive and innovative mindset
• Strong teamwork skills
• Keen sense for decision-making and prioritization
• Proficiency in Salesforce, Gainsight, Excel, PowerPoint, Google Suite, etc.
• Understanding of chronic disease prevention, the US healthcare system, digital health, and the startup work environment (bonus)
• Passion for health and wellbeing (bonus)

• Remote first work environment
• Competitive salary
• Flexible vacation plan
• Parental leave
• Health, dental, and vision
• Allowance for home office setup
• Stipend for professional development
• Two giftable Omada enrollments per calendar year
• ...and more!