Senior Customer Solutions Engineer
About The Position
The Senior Customer Solutions Engineer leads business unit and engineering teams in developing, offering, and supporting products and services that solve utility customers’ technical problems. The role defines and offers customer solutions in digital tools, including Software as a Service (SaaS) products and Data Analytics, and proposes engineering service solutions. It typically prepares medium-sized offers spanning multiple months to a year or more. The position is based at Westinghouse’s Cranberry Township, Pennsylvania facility, reports to the Customer Solutions Manager, Digital Optimization Solutions, and requires approximately 10% travel to U.S. and Canadian customer sites and industry conferences. The role supports product and business strategy, customer relationships, opportunity management, financial forecasting, and offer development for the Digital Optimization Solutions product line. It also supports customer inquiries and troubleshooting, captures customer feedback, and communicates with internal stakeholders to improve products and services. The position prioritizes business development, with potential for technical development within the product line according to business needs.
Requirements
- Bachelor’s degree in Engineering, Project Management, Business, or a related technical discipline.
- At least 5 years of related experience in a technical field.
- Demonstrated history of leading small- to medium-complexity offers through successful order wins.
- Familiarity with customer requirements related to software supporting nuclear power plants.
- Familiarity with the sales cycle, including lead creation, opportunity identification, request for proposal analysis, offer development, and order entry.
Responsibilities
- Demonstrate knowledge of Digital Optimization Solutions offerings, including SaaS implementations for Configuration Management, Obsolescence Management, and other products, as well as Data Analytics products for customer decision-making.
- Support growth of business relationships with utility customer engineers and management, positioning Westinghouse as a consultative partner.
- Analyze voice-of-customer feedback and work with product leaders to manage the product roadmap and position the product line in its focus segments.
- Assist with financial forecasting to assess the financial timing and results of opportunities.
- Assist Project Managers and Contract Managers with contract changes.
- Facilitate opportunity management and work with Account Teams and Sales Teams to maintain the opportunity database in Microsoft D365.
- Support Growth Planning, Key Opportunity Review, marketing materials, and Capture Plan Development.
- Assist Product Managers in developing and implementing strategic plans for individual products and platform-level business plans.
- Contribute to project execution work to deepen product understanding and customer relationships, and pursue technical development where aligned with business needs.
- Communicate technical and financial information effectively to Westinghouse leadership.
- Support customer inquiries and product troubleshooting; capture customer feedback and relay it to internal stakeholders to improve products and services.
- Travel to U.S. and Canadian customer sites and industry conferences, approximately 10%.
Benefits
- Medical, dental, vision, and prescription coverage, with Health Savings Account options and employer contributions.
- Wellness programs, including an Employee Assistance Program for employees and household members.
- 401(k) with company match contributions.
- Paid vacations and company holidays.
- Flexible work arrangement opportunities.
- Educational reimbursement and career programs.
- Global recognition and service programs.
- Employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
