Customer Solutions Engineer

Popl Co

8d • $100,000 - $120,000 • Remote

About The Position

The Customer Solutions Engineer is a flexible technical resource embedded within Popl’s Customer Success team. Rather than managing a traditional book of business, this role supports customers and teammates with technical onboarding, implementation assistance, CRM integrations, specialized workflows, troubleshooting, and advanced use cases. The position helps customers reach value quickly by joining live calls, running ad hoc onboarding sessions and office hours, and making technical setup steps clear and manageable.

The role also supports internal enablement and product feedback. It partners with the Integrations Program Manager and teams across Customer Success, Product, Engineering, and the broader CX and GTM organizations to share customer feedback, identify edge-case patterns, and strengthen technical knowledge across the company. The position is fully remote.

Requirements

• 2–5 years of experience in a technical customer-facing role, such as Solutions Engineering, Implementation, RevOps, or Technical Customer Success.
• Strong familiarity with CRM platforms such as Salesforce, HubSpot, and Pipedrive, and HR platforms such as Azure Active Directory, Workday, and Google Workspace.
• Strong troubleshooting instincts and the ability to explain workflows clearly to non-technical users.
• Ability to work independently and collaboratively across Success, Product, and Engineering.
• Comfort joining live calls, proactively solving blockers, and confidently owning the implementation approach.

Nice To Haves

• Familiarity with Zapier.
• Light experience with APIs, JSON, or field-level CRM structures.
• Experience supporting sales or marketing technology stacks in startup environments.

Responsibilities

• Join live customer calls, especially with new accounts that need fast onboarding or setup support.
• Guide customers through CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic.
• Run ad hoc onboarding sessions or office hours to unblock customers in real time.
• Assist Customer Success Managers with the technical aspects of implementation without owning the full integration process.
• Configure Popl for unique customer use cases requiring specialized workflows or data logic.
• Translate customer requirements into actionable setup recommendations.
• Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns.
• Provide internal support to teammates on technical topics and product configurations.
• Participate in cross-functional enablement sessions to increase technical fluency across the CX and GTM organizations.

Benefits

• Competitive salary.
• Meaningful equity.
• Full insurance and benefits.
• Unlimited PTO.
• $150 monthly wellness credit.
• Daily learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed