Customer and Partner Solutions Engineer

Google • Boulder, CO

1d • $127,000 - $182,000

About The Position

In gTech Users and Products (gUP), the mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. The team meets partners and consumers with support and help, represents their needs with product partners, and proposes fixes and features that improve engagement with Google products. It also provides product services such as localization, digitization, and partner integration to optimize products for users around the world.

As a Customer and Partner Solutions Engineer, you will help scale user support and product education initiatives worldwide using AI and other advanced technologies. You will work with user support teams to develop and implement technical innovations, and oversee integration of scaled support systems in partnership with product support managers and support engineering teams.

Google’s gTech teams support customers globally with solutions grounded in technical skill, product expertise, and an understanding of complex customer needs. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. The U.S. compensation range is $127,000–$182,000 USD, plus a 15% bonus target, equity, and benefits.

Requirements

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• At least 3 years of experience coding with one or more programming languages, such as Java, C/C++, or Python.
• At least 3 years of experience working with client-side web technologies, such as HTML, CSS, JavaScript, or HTTP.
• At least 3 years of experience in technical troubleshooting and managing internal or external partners or customers.

Nice To Haves

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience in an investigative role such as business intelligence, data analytics, or statistics.
• Experience working with database technologies such as SQL or NoSQL.
• Experience using machine learning and building solutions.
• Experience working with systems such as Linux or Unix.

Responsibilities

• Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.
• Use advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.
• Partner with product operations and support teams to develop and execute product-specific, multi-channel human and AI support strategies.
• Search, investigate, and troubleshoot AI support features, automated workflows, and human escalation channel issues to ensure high availability and performance.
• Drive ongoing efficiency, scalability, and quality improvements across support systems and operational tooling.

Benefits

• 15% bonus target
• Equity
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level