Partner Solutions Engineer

Pindrop

7d • $140,000 - $160,000 • Remote

About The Position

As a Partner Solutions Engineer, you’ll help strategic partners understand, position, and demonstrate Pindrop’s value within their own platforms and customer conversations. You’ll work with partner solutions engineering (SE) teams to build clear value narratives and credible demos that show Pindrop in the context of each partner’s solution. You’ll also provide the technical guidance that makes those demos real. Your focus is building repeatable partner motions so partners lead stronger early customer conversations and bring Pindrop into active opportunities with the right context.

Requirements

• 3+ years in sales engineering, partner engineering, solutions consulting, technical consulting, or a comparable customer-facing technical role in enterprise software. You can show you’ve turned technical capabilities into clear value narratives and tailored demos.
• Experience enabling or coaching technical sellers, partner SEs, or customer-facing technical teams on positioning and demo delivery, with strong facilitation and presentation skills.
• Strong experience with CCaaS platforms such as Five9, Genesys, NICE, Amazon Connect, or similar ecosystems.
• Experience supporting or building API integrations in customer- or partner-facing environments. You have working knowledge of JavaScript or Python, with enough depth to read, explain, and troubleshoot logic such as Lambda functions in Amazon Connect.

Nice To Haves

• Experience in authentication, fraud prevention, bot detection, contact center technology, or enterprise security. Direct Pindrop experience is not required.
• Hands-on experience building demo tenants or sandbox environments on CCaaS platforms.

Responsibilities

• Ask the right questions, recommend best practices, and help partner SE teams connect customer problems, stakeholders, use cases, and outcomes to a clear Pindrop value story.
• Teach partners how to position Pindrop within their own platform and customer motion. Explain product functionality, cloud concepts, and integration choices in plain language.
• Build and coach tailored demo flows that connect the customer’s situation to Pindrop capabilities and expected outcomes, not a standard feature tour.
• Lead enablement and practice sessions on value messaging, use-case positioning, technical integration overviews, demo delivery, and common customer questions.
• Prepare partners for early customer meetings, platform demos, quarterly business reviews (QBRs), prospecting conversations, and active opportunities by adapting the story to each audience.
• Advise partner technical teams on where and how to place Pindrop application programming interfaces (APIs) within contact center as a service (CCaaS) platforms and adjacent workflows. Help them connect systems for a usable first-pass demo integration.
• Create and configure partner demo tenants, sandboxes, and supporting CCaaS environments for repeatable authentication and bot detection scenarios.
• Develop reusable demo scripts, use-case plays, talk tracks, setup guidance, and integration documentation that improve partner consistency and self-service.
• Identify risks that could derail a partner-led demo or integration. Bring in the right internal teams and define a practical path forward without taking on production ownership.
• Partner with Product and Engineering to turn recurring partner questions, product gaps, and integration needs into actionable field feedback.

Benefits

• Unlimited Paid Time Off (PTO)
• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
• Remote-first environment
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family!
• Recurring monthly phone and internet allowance
• Enhanced fertility and GLP-1 benefits
• Annual Learning & Development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed