Partner Solutions Engineer

Zoom • Remote (US), IL

1d • $131,200 - $262,400 • Remote

About The Position

Zoom is seeking a Partner Solutions Engineer with strong Customer Experience (CX) and contact center experience to help channel partners grow their Zoom practice and deliver modern, AI-first customer engagement solutions. The role works closely with partners across North America to enable, position, and expand Zoom Customer Experience solutions, serving as a trusted technical advisor who connects business needs to practical designs across CX, AI, voice, and related platform capabilities.

The Partner Solutions Engineering team supports Zoom’s growing partner ecosystem by helping partners build, position, and scale Zoom solutions. This role combines technical advising, partner enablement, solution strategy, and collaboration with internal teams to improve partner readiness and customer outcomes.

Requirements

• 5+ years of solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments.
• Strong knowledge of modern CX technologies and workflows, including contact center, workforce engagement, analytics, conversational AI, chatbots, voicebots, workflow automation, and customer journey solutions.
• Experience working with channel partners on technical enablement, practice development, and solution strategy.
• Ability to position CX solutions within broader communications, collaboration, and AI platform conversations.
• Understanding of AI-driven trends shaping the CX and CCaaS market.
• Experience building and executing partner technical enablement or growth plans.
• Strong presentation, communication, and relationship-building skills.
• Understanding of sell-through channel models and partner business structures.

Nice To Haves

• Experience implementing, designing, or architecting CX solutions.

Responsibilities

• Serve as a pre-sales technical advisor to channel partners across North America, focusing on CX and contact center solutions.
• Build relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders.
• Lead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities.
• Deliver technical workshops, training sessions, demos, and ongoing enablement aligned with partner maturity and growth goals.
• Work with priority partners to build and execute technical plans that grow adoption, strengthen solution readiness, and expand their Zoom CX practice.
• Translate partner business goals and technical requirements into scalable solution designs and recommended architectures.
• Help partners position AI in modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows.
• Maintain working knowledge of adjacent Zoom portfolio areas, including voice, AI, and platform capabilities that support broader CX-led conversations.
• Collaborate with internal sales, product, partner, and specialist teams to share field feedback, address adoption blockers, and improve partner readiness.
• Understand and communicate relevant security, compliance, and regulatory considerations within CX and contact center environments.

Benefits

• Benefits and options intended to support physical, mental, emotional, and financial health, work-life balance, and meaningful community contributions.
• Opportunities to grow, stretch skills, and advance a career in a collaborative, growth-focused environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed