Senior Customer Service Representative - Hybrid
About The Position
The Customer Service Representative serves as the primary point of contact for customers before and after sales and supports the sales team by fostering strong client relationships that impact service and product revenue. The role handles customer inquiries and coordinates with internal departments to resolve issues involving product information, pricing, shipping, warranty claims, and repairs, while identifying new and add-on business opportunities. The position is hybrid and scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Overtime may be required based on business needs. Travel is 0%.
Requirements
- High School Diploma or GED.
- Three years of relevant work experience.
Nice To Haves
- Experience as an account representative.
- Order entry experience.
- SAP experience.
- Medical device experience.
Responsibilities
- Serve as a liaison for internal and external customers by answering calls and processing email requests professionally and accurately.
- Place and process product orders in partnership with the Warehouse and Logistics team to support timely distribution.
- Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information.
- Enter data in Salesforce and keep order and customer records up to date.
- Meet required KPIs, including purchase order processing, call handling, and email response times.
- Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines.
- Collaborate with the customer service team and escalate issues to supervisors or managers as needed.
- Ensure compliance with medical device regulatory requirements.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
