Hybrid Customer Service Representative
About The Position
A Member Advisor in the Contact Center primarily assists members through phone channels. The role handles everyday transactions, provides card support, and helps members with Online Banking while building strong, trusting relationships. This is a full-time, 40-hour-per-week hybrid position. Training is in person for at least 90 days in Faribault, Minnesota; afterward, the role may be mostly virtual, with a rotating full week in person in Faribault once every six weeks. Applicants should live within or near the Faribault community. Shift times vary between 8:00 a.m. and 5:30 p.m. Monday through Friday, with Saturday hours from 8:00 a.m. to noon. Consistent and reliable attendance is essential. Starting pay is $17.05–$21.55 per hour. Applicants may be subject to background and credit checks. Reasonable accommodations may be available for employees with disabilities to perform essential job duties.
Requirements
- At least 1 year of customer service or professional experience working with people and/or cash-handling experience.
- Ability to work independently and as part of a team, and collaborate with others.
- Strong verbal and written communication skills.
- Time-management skills and ability to prioritize workload based on department and member needs.
- Flexibility to adapt and succeed in a dynamic environment.
- Ability and drive to provide exceptional service to members and employees.
- Intermediate computer skills and ability to navigate multiple systems with ease.
- Consistent and reliable attendance.
- Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
Responsibilities
- Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
- Educate members about self-service options.
- Verify endorsements and proper identification for deposit transactions.
- Transfer funds by wire or ACH.
- Instantly issue debit, credit, and gift cards.
- Troubleshoot credit or debit card issues, Online Banking questions, and other general account questions or issues.
- Balance and maintain a personal cash drawer and branch vault, and maintain appropriate currency logs if applicable.
- Perform other duties as assigned.
Benefits
- Low-cost medical, dental, and vision insurance coverage options.
- Sick time hours frontloaded for new employees.
- A portion of vacation hours frontloaded for new employees.
- A variety of paid leave options.
- Monthly wellness benefit.
- Immediate 401(k) matching up to 5%.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
