Hybrid Customer Service Representative

Affinity Plus • Faribault, MN

2d • Hybrid

About The Position

A Member Advisor in Affinity Plus’s Contact Center primarily assists members through phone channels. The role supports everyday transactions such as deposits, check cashing, and transfers; provides card support and help with online banking; and builds strong, trusting relationships with members. The position is hybrid, with at least 90 days of in-person training in Faribault, Minnesota. After training, the employee may work mostly virtually, with a rotating full week in person in Faribault once every six weeks. Applicants should live within or near the Faribault community.

This is a full-time, 40-hour-per-week position. Shift times may vary between 8:00 a.m. and 5:30 p.m. Monday through Friday, with Saturday hours from 8:00 a.m. to noon. Reliable attendance is an essential function of the role. Starting pay is $17.05–$21.55 per hour. Applicants may be subject to background and credit checks.

Requirements

• At least 1 year of customer service or professional experience working with people and/or cash-handling experience.
• Ability to work independently and as part of a team, and to collaborate with others.
• Strong verbal and written communication skills.
• Time-management skills and ability to prioritize workload based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Ability and drive to provide exceptional service to members and employees.
• Intermediate computer skills and ability to navigate multiple systems with ease.
• Ability to meet the physical and workplace demands described, including lifting, carrying, pushing, or pulling up to approximately 50 pounds.
• Consistent and reliable attendance.
• Applicants should live within or near the Faribault community.

Responsibilities

• Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
• Educate members about self-service options.
• Verify endorsements and proper identification for deposit transactions.
• Execute wire or ACH transfers of funds.
• Instantly issue debit, credit, and gift cards.
• Troubleshoot credit or debit card issues, online banking questions, and other general account-related questions and issues.
• Balance and maintain a personal cash drawer and branch vault, and maintain appropriate currency logs when applicable.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance coverage options.
• Sick time hours frontloaded for new employees.
• A portion of vacation hours frontloaded for new employees.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed