Senior Customer Service Associate, Arroyo - Full Time
About The Position
As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to customers in the moment and meeting their needs. You will drive cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience through personalized service in all departments. The position exemplifies Macy’s Own Your Style service model and calls for a personable, efficient, can-do approach that goes above and beyond for customers. The role also includes building customer relationships through in-store and virtual interactions, using product knowledge and digital resources to make recommendations, maintaining merchandise presentation, supporting events and store operations, and working with colleagues, vendors, and community partners to improve the customer experience.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Ability to adapt quickly to changing priorities and be resourceful.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders, including lifting at least 50 pounds and standing for at least two consecutive hours.
- Ability to perform tasks requiring close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Strong product knowledge and ability to provide customers with guidance based on their wants, product features, and choices.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Ability to use point-of-sale technology and applications to support selling and order fulfillment.
- Self-driven approach to keeping up with product knowledge and trends and completing training through Macy’s educational resources.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Ability to collaborate with the team to drive sales and deliver a strong customer experience.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or through virtual selling.
- Recommend products based on customer needs, size, fit, and style, using product knowledge and digital resources.
- Engage with customers during their in-store or online journey and build client relationships using outreach tools such as My Client and company social media assets.
- Develop and maintain relationships with peers and store leadership to solve problems, improve customer outcomes, and share customer feedback.
- Use point-of-sale systems, client acquisition systems, computers, tablets, smartphones, work-associated apps, and social media.
- Partner with store teams, vendors, and community partners to develop, advertise, and host virtual and in-store events that generate incremental sales.
- Maintain the selling floor according to merchandise directives and keep fitting rooms customer-ready by clearing and returning merchandise.
- Receive, unpack, and set up new merchandise according to visual guidelines.
- Reconfigure store fixtures for upcoming layouts and visual presentations.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
