Senior Customer Service Associate, Arroyo - Full Time
About The Position
As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to customers in the moment and serving their needs. You will drive cross-category selling across multiple selling platforms to meet sales goals, grow sales, and enhance the shopping experience through personalized service in all departments. The position follows Macy’s Own Your Style service model and calls for a personable, efficient, can-do approach that goes above and beyond for customers. The role includes helping customers in person and through virtual selling, recommending products based on size, fit, style, and customer needs, and using product knowledge and digital resources. You will build customer relationships through outreach tools, work with colleagues and store leadership to resolve issues, and share customer feedback. Other duties include using store technology, supporting virtual and in-store events, maintaining the selling floor and fitting rooms, receiving and setting up merchandise, preparing visual layouts, and carrying out opening and closing procedures.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours; and lift at least 50 pounds.
- Ability to perform tasks requiring close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or through virtual selling.
- Recommend products based on customer needs, size, fit, and style, using product knowledge and digital resources.
- Engage with customers during in-store and online journeys and grow client relationships using outreach tools, including My Client and company social media assets.
- Maintain relationships with peers and store leadership to solve problems and achieve the best outcomes for customers.
- Share customer feedback daily to help improve the customer experience.
- Use point-of-sale systems, client acquisition systems, computers, tablets, smartphones, work-associated apps, and social media.
- Partner with store teams, vendors, and community partners to develop, advertise, and host virtual and in-store events.
- Maintain selling-floor presentation according to company merchandise directives and keep fitting rooms customer-ready.
- Receive, unpack, and set up new merchandise according to visual guidelines.
- Reconfigure store fixtures for new layouts and visual presentations.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
