Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Shane Co.•Kennesaw, GA

2d•Onsite

About The Position

Shane Co. is seeking customer service professionals who can provide guests with a five-star experience. Customer Service Associates contribute to store success by taking initiative, understanding customer needs, and offering tailored solutions that exceed expectations. Jewelry experience is not required; Shane Co. provides training on merchandise, the brand, and creating memorable customer experiences. Associates support both front- and back-of-house work across the shop, Customer Service, and Operations departments, and work with customers and Bench Jewelers. Evening and weekend availability is required. The stores are closed on major holidays.

Requirements

At least one year of high-level, face-to-face customer service experience is preferred for Customer Service Associates.
For Senior Customer Service Associates, at least two years of face-to-face customer service experience is required; six or more months in a leadership or advanced customer service role is preferred.
Evening and weekend availability is required.
Excellent communication and interpersonal skills.
Attention to detail and accuracy.
Comfort with technology and learning new systems and processes.
Math skills including addition, subtraction, multiplication, and division, as well as cash-handling ability.
Ability to give and receive feedback and adapt behavior with coaching.
Enjoyment of providing great service.
Organizational skills and the ability to manage deadlines, multitask, and prioritize effectively.
Excellent written and spoken English.
High school diploma or equivalent.

Nice To Haves

For Senior Customer Service Associates, six or more months of experience in a leadership or advanced customer service role.

Responsibilities

Assist with front- and back-of-house operations and learn the basic functions of the shop, Customer Service, and Operations departments.
Support floor sales activities.
Uphold merchandising standards and help maintain accurate merchandise inventory.
Serve as the final point of contact for in-store customers, ensuring purchased merchandise is presentable and customer questions have been answered.
Partner with Bench Jewelers to assist customers with repairs and warranty work.

Benefits

Weekly team bonus ranging from $0 to $150 per store team member.
Medical, dental, and vision coverage.
401(k) plan with company match.
Paid vacation, sick time, holidays, volunteer time, and bereavement time, including for pets.
Company-paid extended illness bank.
Optional long-term disability coverage.
Company-paid life insurance.
Paid parental leave and fertility benefits.
Child and adult care Flexible Spending Accounts.
Employee Affinity Groups focused on topics including parenting, LGBTQ+, and grief and loss.
Seven paid holidays each year for most staff.
Role-specific training, career-growth opportunities, management and leadership training, and ongoing coaching.
Self-paced internal learning on career and personal topics.