Senior Customer Service Associate, Midway Crossings - Full Time
About The Position
As a Senior Customer Experience Colleague, you prioritize the customer experience by selling to customers in the moment and addressing their needs. You drive cross-category selling across multiple platforms to achieve sales goals, grow sales, and enhance the shopping experience through personalized service in all departments. The role follows Macy’s Own Your Style service model and calls for a personable, efficient, can-do approach that goes above and beyond for customers. The position includes in-store and virtual customer service and selling, building client relationships, using digital and store technology, maintaining merchandise presentation, supporting events, and completing opening and closing procedures. It also involves working with colleagues, store leadership, vendors, and community partners to improve customer outcomes and generate sales.
Requirements
- Good understanding of products and ability to provide customers with guidance based on their preferences, product features, and choices.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Ability to use point-of-sale technology and applications to support selling and customer order fulfillment.
- Self-motivation to maintain product knowledge and awareness of trends and complete training through Macy’s educational resources.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Ability to collaborate with the team to drive sales and deliver the customer experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders.
- Visual abilities including close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or through virtual selling.
- Recommend products based on customers’ needs, including size, fit, and style, using product knowledge and digital resources.
- Engage with customers throughout their in-store or online journey and build client relationships using outreach tools such as My Client and company social media assets.
- Maintain relationships with peers and store leadership to solve problems, share customer feedback, and improve the customer experience.
- Use point-of-sale systems, client acquisition systems, computers, tablets, smartphones, work-associated apps, and social media.
- Partner with store teams, vendors, and community partners to develop, advertise, and host virtual and in-store events that generate incremental sales.
- Maintain selling-floor presentation according to company merchandise directives and keep fitting rooms customer-ready by clearing and returning merchandise.
- Receive, unpack, and set up new merchandise according to visual guidelines.
- Reconfigure store fixtures for new layouts and visual presentations.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
