Senior Customer Service Associate, Midway Crossings - Full Time

Macy's•Miami, FL

21h

About The Position

The Senior Customer Service Associate prioritizes the customer experience by selling to customers in the moment, meeting their needs, and driving cross-category sales across multiple selling platforms. The role provides personalized service in all departments and follows Macy’s Own Your Style service model with a personable, efficient, can-do approach. The position supports customers in store and through virtual selling, develops client relationships, and uses product knowledge and digital resources to make recommendations. It also contributes to store presentation and merchandise setup, store events, and opening and closing procedures. The role requires collaboration with colleagues, store leadership, vendors, and community partners to improve the customer experience and achieve sales goals.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Ability to effectively communicate and present information to customers, peers, and all levels of management.
Resourcefulness and ability to adapt quickly to changing priorities.
Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.
Good understanding of products and ability to provide expert customer guidance.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
Ability to use point-of-sale technology and applications to support selling and order fulfillment.
Self-driven approach to learning product knowledge, trends, and training through Macy’s educational resources.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to collaborate with the total team to drive sales and deliver the customer experience.

Responsibilities

Provide an exceptional customer experience by selling merchandise and meeting customer needs in store and through virtual selling.
Recommend products based on customer needs, size, fit, and style, using product knowledge and digital resources.
Engage customers during in-store and online journeys and develop client relationships using outreach tools such as My Client and company social media assets.
Build and maintain relationships with peers and store leadership to solve problems and achieve good outcomes for customers.
Share customer feedback daily to help improve the customer experience.
Use POS systems, client acquisition systems, computers, tablets, smartphones, work-associated apps, and social media.
Partner with store teams, vendors, and community partners to develop, advertise, and host virtual and in-store events that generate incremental sales.
Maintain selling-floor presentation according to company merchandise directives and keep fitting rooms customer-ready.
Receive, unpack, and set up new merchandise according to visual guidelines.
Reconfigure store fixtures for new layouts and visual presentations.
Perform store opening and closing procedures, including accessing the alarm system and settling registers.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice