Customer Service Relations Associate - Full Time

Bass Pro Shops•Nashville, TN

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise carefully, and providing information and directions. The role supports a pleasant, productive shopping experience and provides a legendary experience by helping customers make buying decisions, recommending products based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The associate secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor logs and badges, processes merchandise returns and related refund or exchange paperwork, sorts returned items, sells appropriate hunting and fishing licenses, and administers incentive and reward programs. The position also requires product and advertised-sale awareness, maintaining a clean and stocked work area, and following company policies and procedures. Other duties may be assigned. Work is performed under general supervision using established procedures and some innovation. The associate chooses among limited alternatives to resolve problems, exercises occasional independent judgment, and often makes recommendations regarding work procedures, policies, and practices. The posting lists full-time benefits and indicates applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change for customers.
Ability to communicate in a friendly and professional manner with customers and associates.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized Point of Sale register system.
Ability to stand and/or walk throughout the shift.
Ability to communicate with others to exchange information and perform repeated motions involving the wrists, hands, and/or fingers.
Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
Ability to occasionally work in low or high temperatures and noisy environments.
Ability to perform light work, constantly lifting or moving objects up to 20 pounds and occasionally lifting or moving objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

Secure firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Greet customers promptly and in a friendly, outgoing manner.
Provide information and directions to customers and support a pleasant, productive shopping experience.
Handle merchandise carefully and process customer returns, including refund or exchange paperwork.
Sort returned merchandise by category and return it to the proper area.
Sell appropriate hunting and fishing licenses.
Handle and administer incentive and reward programs.
Maintain product knowledge and awareness of advertised sales.
Keep the work area clean, neat, and stocked with supplies.
Follow company policies and procedures.
Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.