SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi • Hamilton Township, NJ

11d • $18 - $18 • Onsite

About The Position

The Senior Customer Service Associate serves customers, processes register transactions, maintains the sales floor and store cleanliness, and supports store operations. The associate must follow Goodwill policies and safety procedures, maintain professional etiquette and appearance, wear the company-issued uniform, and attend work regularly. The role includes cross-training as a Donation-Utility Associate and Barcoder, as well as training to perform opening and closing procedures as needed. The associate may also perform other essential duties as assigned.

Benefits depend on employment status and, for part-time employees, scheduled weekly hours. After the new-hire waiting period, full-time employees are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled for 30 to 37.5 hours per week are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled for less than 30 hours per week are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Requirements

• Ability to meet customer needs, understand concerns, and resolve issues in a friendly and efficient manner.
• Honesty and integrity; ability to be truthful and credible in the workplace.
• Ability to make sound and timely decisions using knowledge and experience.
• Reliability and trustworthiness.
• Enthusiasm and energy in performing tasks.
• Ability to perform work accurately and thoroughly.
• Ability to communicate and understand verbal and written instructions in English.
• Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Ability to meet the physical demands of the position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Professional etiquette and the ability to successfully handle register transactions and customer interactions.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation; achieve a 40% Round-Up transaction average each month.
• Engage customers by greeting them, focusing on their needs, demonstrating merchandise, thanking them for supporting job training and education initiatives, listening and responding to concerns, and engaging them at the register.
• Maintain the register line effectively, use good phone etiquette and answer within three rings, and provide short, clear, timely announcements.
• Receive cross-training as a Donation-Utility Associate and Barcoder to support employee growth and company productivity.
• Train to complete opening and closing procedures as necessary.
• Stock and maintain the sales floor with newly processed merchandise.
• Recover and organize the sales floor and dressing rooms, including sizing merchandise and organizing wares and furniture.
• Establish or identify merchandise prices using the type of merchandise, identifying markings, or assistance from an on-site manager or supervisor.
• Use store systems, including phones and paging systems, and make regularly scheduled announcements.
• Keep the interior and exterior of the store neat, clean, and orderly, including vacuuming, dusting, cleaning bathrooms, mopping floors, and washing windows.
• Maintain a clean and neat personal appearance and wear the company-issued uniform.
• Maintain regular attendance and perform other essential duties as assigned.

Benefits

• Full-time employees, after the new-hire waiting period: Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part-time employees scheduled for 30 to 37.5 hours per week, after the new-hire waiting period: Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part-time employees scheduled for less than 30 hours per week, after the new-hire waiting period: PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed