SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi • Voorhees Township, NJ

11d • $18 - $18 • Onsite

About The Position

The Senior Customer Service Associate serves customers, processes register transactions, maintains the sales floor and store, and supports store productivity. The role includes cross-training as a Donation-Utility Associate and Barcoder, as well as training to complete opening and closing procedures as needed. The associate must maintain a professional appearance, wear a company-issued uniform, and attend work regularly. The position is located at the Voorhees Store in Voorhees, New Jersey. The listed pay is $18.00 per hour, with no travel required.

Requirements

• Ability to meet customer needs, understand concerns, and resolve issues in a friendly and efficient manner.
• Honesty and integrity; ability to be truthful and credible in the workplace.
• Ability to make sound and timely decisions using knowledge and experience.
• Reliability and dependability.
• Enthusiasm and energy in performing tasks.
• Accuracy and thoroughness in work.
• Ability to communicate and understand verbal and written instructions in English.
• Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
• Ability to meet the physical demands of the position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

• Follow Goodwill policies and safety procedures, and maintain professional etiquette.
• Process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation; achieve a monthly Round-Up transaction average of 40%.
• Engage customers by greeting them, focusing on their needs, demonstrating merchandise, listening and responding to concerns, thanking them for supporting job training and education initiatives, and assisting customers at the register.
• Keep the register line moving effectively; answer phones within three rings using good phone etiquette; and provide short, clear, timely announcements.
• Cross-train as a Donation-Utility Associate and Barcoder to support employee growth and company productivity.
• Train to complete opening and closing procedures as needed.
• Stock and maintain the sales floor with newly processed merchandise, and recover merchandise by sizing clothing and organizing wares and furniture.
• Maintain the sales floor and dressing rooms through recovery.
• Establish or identify merchandise prices based on merchandise type or markings, or by asking an on-site manager or supervisor for assistance.
• Use store systems, including phones and paging systems, and make regularly scheduled announcements.
• Keep the interior and exterior of the store neat, clean, and orderly, including vacuuming, dusting, cleaning bathrooms, mopping floors, and washing windows.
• Maintain a clean and neat personal appearance and wear the company-issued uniform.
• Maintain regular attendance and perform other essential duties as assigned.

Benefits

• Full-time employees, after the new-hire waiting period, are eligible for medical, prescription, dental, vision, life, accidental death and dismemberment, short-term disability, long-term disability, PTO and holidays, discounts, credit union, voluntary benefits, and Mylo.
• Part-time employees scheduled to work 30 to 37.5 hours per week, after the new-hire waiting period, are eligible for medical, prescription, PTO, discounts, credit union, voluntary benefits, and Mylo.
• Part-time employees scheduled to work less than 30 hours per week, after the new-hire waiting period, are eligible for PTO, discounts, credit union, voluntary benefits, and Mylo.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed