SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi • Ewing Township, NJ

11d • $18 - $18 • Onsite

About The Position

The Senior Customer Service Associate supports store operations by providing customer service, processing register transactions, handling money, and maintaining an organized, clean sales floor and store. The role includes cross-training as a Donation-Utility Associate and Barcoder, and training to perform opening and closing procedures as needed. Regular attendance, a neat personal appearance, and wearing the company-issued uniform are required.

Requirements

• Ability to meet customer needs, understand concerns, and resolve issues in a friendly and efficient manner.
• Honesty, integrity, and credibility in the workplace.
• Ability to make sound and timely decisions.
• Reliability and trustworthiness.
• Enthusiasm and energy in performing tasks.
• Ability to perform work accurately and thoroughly.
• Ability to communicate and understand verbal and written instructions in English.
• Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Ability to meet the physical demands of the position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation.
• Achieve a monthly Round-Up transaction average of 40%.
• Greet customers, focus on their needs, listen and respond to concerns, engage customers at the register, manage the register line, and thank them for supporting job training and education initiatives.
• Maintain professional phone etiquette, answer calls within three rings, and make short, clear, timely announcements.
• Maintain a clean, neat, and organized store and sales floor, including recovering merchandise, sizing clothing, organizing wares and furniture, and maintaining dressing rooms.
• Stock the sales floor with newly processed merchandise.
• Establish or identify merchandise prices using the type of merchandise, identifying markings, or assistance from an on-site manager or supervisor.
• Use store systems, including phones and paging systems.
• Maintain the interior and exterior of the store, including vacuuming, dusting, cleaning bathrooms, mopping floors, and washing windows.
• Cross-train as a Donation-Utility Associate and Barcoder.
• Train to complete opening and closing procedures as necessary.
• Maintain a neat personal appearance, wear the company-issued uniform, and meet regular attendance requirements.
• Perform other essential duties as assigned.

Benefits

• Full-time employees, after the new-hire waiting period, are eligible for medical, prescription, dental, vision, life, accidental death and dismemberment, short-term disability, long-term disability, PTO and holidays, discounts, credit union, voluntary benefits, and Mylo.
• Part-time employees scheduled for 30 to 37.5 hours per week, after the new-hire waiting period, are eligible for medical, prescription, PTO, discounts, credit union, voluntary benefits, and Mylo.
• Part-time employees scheduled for fewer than 30 hours per week, after the new-hire waiting period, are eligible for PTO, discounts, credit union, voluntary benefits, and Mylo.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed