Senior Customer Revenue Strategy & Operations Manager

Rippling•San Francisco, CA

7h•$129,000 - $215,000•Onsite

About The Position

Rippling is hiring a Senior Customer Revenue Strategy & Operations Manager to lead critical customer sales strategy, operations, and reporting capabilities for its account management organization. The role will design and monitor Customer Territory Operations strategy, support expansion of the Account Management team into international markets, and partner with senior leadership to develop and operationalize strategic business plans. The position owns key reporting and presentation cadences, including weekly ad hoc updates, monthly MBR reporting, and quarterly strategy memos. The role works closely with sales, marketing, customer experience, revenue operations, and technical account management teams to manage business performance, surface insights, and improve post-sales operations. Responsibilities include applying AI, SQL, and data analysis to optimize customer book building and improving customer data integrity in Salesforce. The position is based in Rippling’s San Francisco office and requires working in the office three days per week.

Requirements

4–7+ years of work experience in consulting, finance, sales operations, sales strategy, sales analytics, or a related field.
SQL and business intelligence experience.
Proactive, self-starting approach and direct experience driving projects that deliver measurable impact to GTM teams.
Ability to work autonomously in a fast-moving startup or hyper-growth environment.
Strong analytical, modeling, and conceptual problem-solving skills.
Excellent Excel and financial modeling skills.
Excellent written and verbal communication skills.
Experience driving cross-functional initiatives with speed and efficiency.
Excellent cross-functional stakeholder management skills.
Strong Microsoft Excel or Google Sheets skills and familiarity with BI tools such as Tableau or Mode.

Nice To Haves

Salesforce experience.
Experience in a fast-paced environment, ideally at a multi-product SaaS company, with measurable impact on a sales organization.

Responsibilities

Act as a strategic business partner to Sales and GTM leadership and manage the operational cadence of the business.
Coordinate with revenue operations teammates on systems and process improvements for the sales organization.
Partner cross-functionally on annual planning, including modeling and target setting.
Design and implement more efficient ways to route customers, build books, and launch new markets.
Build data-capture strategies and oversee data operations, including improving and optimizing Salesforce workflows.
Own territory modeling for customer-facing organizations and lead development of detailed strategic and operational plans.
Ensure territory models keep pace with business changes and support teams in understanding and operationalizing plans.
Own customer logo forecasting processes, lead or support weekly calls, monitor forecasting performance and accuracy, and improve forecasting methods.
Own monthly MBR reporting and prepare, manage, and share materials with executive leadership.
Surface quantified, actionable insights; maintain accurate reporting as the business scales; and design and build KPI analytics.
Develop a deep understanding of Rippling’s customer business and provide ad hoc analysis and support for special projects.
Use data to identify business insights and make thoughtful, logical recommendations to leadership.
Use AI, SQL, and deep data analysis to optimize customer book building and improve customer data integrity in Salesforce.