Senior Customer Integration Engineer
About The Position
The Senior Customer Integration Engineer combines hands-on integration engineering with customer-facing technical leadership in multi-organization healthcare environments. The role works with state agencies, HIEs, EHR vendors, and implementation partners to determine how systems interact and exchange data, and supports integration delivery across customer projects, including enterprise initiatives involving multiple systems, organizations, and technical stakeholders. The engineer is expected to understand how individual integrations fit within broader customer initiatives, identify technical dependencies, and provide technical guidance. For designated customers, the role may involve sustained technical engagement across multiple initiatives while continuing to support other integration projects. This is a remote, U.S.-based position that may require 10–20% travel. The target pay range is $140,000–$155,000, with the proposed salary dependent on skills, experience, competencies, and location. Team members must pass a background check that includes criminal, employment, and education verification. Necessary work-from-home equipment will be provided.
Requirements
- At least 5 years of experience in healthcare integration engineering, interoperability, systems integration, or related technical implementation roles.
- Hands-on experience configuring, implementing, testing, and troubleshooting healthcare integrations, rather than solely designing solutions or coordinating technical teams.
- Experience independently leading or actively contributing to technical discussions with customer IT teams, architects, vendors, and implementation partners to evaluate integration approaches, identify dependencies, and explain technical options and limitations.
- Practical experience implementing and troubleshooting integrations involving REST APIs, HL7v2, FHIR, or similar healthcare data exchange technologies.
- Experience using SQL and relational databases for integration configuration and troubleshooting.
- Hands-on experience with FHIR R4, US Core, FHIR Implementation Guides, and REST APIs.
- Strong systems thinking, including the ability to understand a customer's broader technical environment, recognize how individual integrations fit together, and recommend feasible implementation approaches.
- Experience working with AWS services or similar cloud technologies to configure and troubleshoot integrations.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent education and experience.
Nice To Haves
- Experience with EHR integrations.
- Experience with Python or JavaScript scripting.
- Experience with cloud technologies.
- Experience with multi-organization interoperability initiatives.
Responsibilities
- Apply systems thinking to understand applications, data flows, and technical dependencies across customer environments, and recommend feasible integration approaches using existing platform capabilities and standards.
- Configure, implement, test, and troubleshoot healthcare integrations involving REST APIs, FHIR, authentication protocols, database-backed configurations, and secure data exchange.
- Provide ongoing technical consultation for designated customers, maintaining continuity across integration initiatives and evolving requirements.
- Lead and participate in technical discussions with customer IT teams, enterprise architects, technology vendors, and implementation partners to understand technical environments and guide integration decisions.
- Analyze internal and external technical specifications, API documentation, FHIR Implementation Guides, payloads, and application logs to validate integration approaches and resolve issues.
- Collaborate with Product, Engineering, and implementation teams to investigate technical issues, address integration requirements, and identify product dependencies.
- Develop and maintain technical documentation, including integration configurations, data flows, and implementation decisions.
- Develop scripts, reusable utilities, and automation to improve integration testing, troubleshooting, and delivery efficiency.
Benefits
- Medical, dental, and vision insurance for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
- Employee Assistance Program and wellness platform subscription.
- Flexible Time Off, including volunteer days and mental health days.
- 14 paid company-wide holidays.
- Paid parental leave, including for adoptive parents.
- Employee Resource Groups.
- Health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
- 401(k) with employer match, immediate vesting, and financial wellness resources.
- Company-paid life and AD&D coverage, with the option to purchase additional coverage for team members and dependents.
- Disability coverage.
- Accident insurance.
- Pet insurance.
- Work-from-home equipment, including a computer, mouse, keyboard, and other items on the approved supplies list.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
