Senior Customer Growth Manager

Microsoft • Redmond, WA

6d • $106,400 - $222,600

About The Position

The Marketing Experience team serves as a growth engine focused on driving revenue and product usage through creative marketing, strategic audience engagement, and impactful customer experiences. It partners closely with Sales and Product teams to align campaigns with business outcomes and uses AI and automation to streamline operations. The team brings together cross-channel data to understand customer journeys, inform investment decisions, and improve marketing effectiveness.

As a Senior Customer Growth Manager, you will lead the strategy and execution of innovative, data-driven customer growth campaigns that deliver measurable business impact. You will partner with the Customer Solution Area to identify target audiences, develop messaging tailored to key use cases, and determine effective engagement channels. Working with Analytics teams, you will refine audience targeting, define success metrics, and establish frameworks to measure campaign performance, optimize outreach, and scale successful strategies. This highly visible role combines creativity, strategic thinking, and operational excellence to accelerate product adoption, enhance customer engagement, and drive customer value.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Economics, Public Relations, or a related field and 3+ years of integrated marketing, event management, marketing strategy, business planning, marketing operations, or related work experience, or equivalent experience.

Nice To Haves

• Master's degree in Business, Marketing, Communications, Economics, Public Relations, or a related field and 2+ years of relevant experience, or a bachelor's degree in one of these fields and 5+ years of relevant experience, or equivalent experience.
• Experience in Growth Marketing, Digital Marketing, or Product Management.
• Experience collaborating with Product Marketing, Data Analytics, and Data Science teams.
• Demonstrated ability to communicate effectively with executive leadership.
• Experience using reporting tools and platforms.
• Innovative mindset with a focus on continuous improvement.

Responsibilities

• Collaborate with stakeholders to improve time to market for customer growth campaigns.
• Coordinate with Analytics, Data Science, Operations, and Product Marketing teams to prioritize growth campaigns, define targeting strategies, and establish success metrics.
• Manage shifting priorities and competing requests while influencing stakeholders to adapt execution strategies based on each initiative’s urgency and needs.
• Translate growth campaign analyses into clear, actionable recommendations for senior leadership.
• Establish stakeholder feedback loops and develop processes for campaign planning and reporting.
• Leverage AI to improve campaign production, delivery, and optimization, enabling smarter targeting, faster execution, and deeper insights at scale.
• Establish experimentation processes and collaborate with Data Science teams to identify growth opportunities.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the linked Microsoft careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior