Customer Growth Manager

Snyk•Boston, MA

1d•$115,000 - $140,000

About The Position

Snyk is hiring a Senior Customer Growth Manager to scale its post-sale growth engine. The role helps customers realize value faster, discover new use cases, and get more from Snyk as their needs evolve. It turns customer insights and product signals into personalized, AI-powered growth experiences and owns results in adoption, consumption, and expansion pipeline. The position is part of the Customer Marketing and Advocacy Team, which builds programs that deepen customer relationships and fuel sustainable growth after the sale. The team works with autonomy and partners closely with Customer Success, Sales, Product, and GTM Operations.

Requirements

5+ years of experience in customer growth, customer success lifecycle marketing, customer marketing, customer-led growth, GTM strategy, or customer expansion within B2B SaaS.
Track record of building programs that generate measurable consumption, expansion pipeline, or revenue impact.
Experience with usage-based, consumption-based, or hybrid SaaS business models.
Strong analytical skills and ability to turn product and customer data into actionable growth strategies.
Experience building programs from the ground up, testing ideas quickly, and scaling successful motions.
Commercial instincts and confidence partnering with Sales, Customer Success, Product, and GTM Operations.
Hands-on curiosity about AI, including experimenting with tools such as Claude and Gemini and building practical workflows.
Ability to move between strategic planning and hands-on execution, with strong judgment, customer empathy, and technical curiosity.

Responsibilities

Build data-driven, account-based growth programs that identify high-opportunity segments, uncover whitespace and new use cases, and generate qualified upsell and cross-sell opportunities.
Partner with Customer Success and Sales to turn customer engagement into measurable pipeline and revenue impact.
Use product telemetry, customer insights, and behavioral signals to build personalized growth journeys that accelerate time to value, deepen platform utilization, and surface new capabilities.
Design and orchestrate programs across email, in-app experiences, webinars, workshops, and targeted high-touch engagements.
Build processes, playbooks, and cross-functional operating rhythms that connect customer behavior to new use cases, consumption, qualified expansion pipeline, and revenue outcomes.
Build practical AI workflows and agents to identify growth opportunities, personalize customer experiences, and streamline execution.
Run experiments, measure results, and scale effective growth motions.
Help shape a modern, AI-forward customer growth function by building repeatable post-sale programs.