AI Customer Growth Manager

Bask Health

About The Position

Bask Health is seeking an AI Customer Growth Manager to grow revenue across an assigned portfolio of existing customers. The role combines commercial experience, an entrepreneurial mindset, data analysis, and practical use of AI tools to identify opportunities and help customers scale their telehealth businesses. Unlike a traditional Customer Success role, the position focuses primarily on account expansion through upselling, cross-selling, and increased platform utilization. The manager will develop account growth strategies informed by customer goals, business performance, and expansion potential; build relationships with customer decision-makers; and own expansion revenue targets. They will use AI tools and large language models alongside customer data to research businesses, assess performance, prioritize opportunities, personalize outreach, and improve reporting and workflows. AI-generated insights must be validated against actual customer data, and company privacy and security requirements must be followed when handling customer or patient information. The role also involves managing an expansion pipeline, tracking and forecasting opportunities, monitoring account growth and product adoption, and refining initiatives based on results. The manager will work with Client Success, Product, Engineering, Marketing, and other teams, share customer and market insights, and document repeatable growth playbooks and AI workflows. Success may be measured by expansion revenue, target attainment, pipeline quality, conversion, account growth, forecast accuracy, and AI-driven efficiency. The position requires working weekends.

Requirements

5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales, with demonstrated responsibility for account expansion or revenue growth.
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
Proven experience driving upsells, cross-sells, account expansion, or measurable revenue growth within an existing customer portfolio.
Experience managing large or enterprise-sized customer accounts.
Demonstrated ability to own revenue goals, identify commercial opportunities, and execute growth strategies.
Experience managing an expansion pipeline, tracking opportunities, and forecasting potential revenue.
Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs for research, analysis, outreach, or business strategy.
Experience creating or implementing AI-assisted workflows and automations that improve efficiency or business results.
Ability to provide specific examples of how AI has helped identify opportunities, improve processes, or drive measurable growth.
Strong analytical skills and ability to translate customer data into actionable growth strategies.
Experience working with CRM systems, account performance data, and revenue reporting.
Strong commercial judgment and ability to confidently discuss business opportunities with customer stakeholders.
Entrepreneurial mindset with a strong sense of ownership and accountability.
Excellent written and verbal communication skills.
Creative problem-solving ability; proactive, independent, and comfortable navigating unfamiliar challenges.
Highly organized, with the ability to manage multiple accounts, expansion opportunities, and competing priorities.
Comfort collaborating across teams and working in a fast-paced startup environment.

Responsibilities

Own and execute growth strategies across an assigned portfolio of existing Bask customers.
Identify, develop, and pursue upsell, cross-sell, and account expansion opportunities.
Help customers expand their telehealth businesses by launching additional medications, introducing new product offerings, and maximizing their use of Bask's platform.
Develop strategic account growth plans based on customer goals, business performance, and expansion potential.
Build relationships with customer decision-makers and serve as a strategic partner in their business growth.
Conduct growth-focused customer meetings to identify opportunities and recommend relevant Bask products and services.
Own assigned expansion revenue targets and work toward measurable growth outcomes.
Use AI tools and LLMs to research customer businesses, analyze performance trends, and identify revenue opportunities.
Use AI-assisted analysis to identify underutilized platform features, customer segments with expansion potential, and product-adoption opportunities.
Develop AI-assisted workflows for account research, prospecting within existing accounts, personalized outreach, and growth reporting.
Use customer data and AI-generated insights to prioritize high-potential accounts and develop targeted recommendations.
Experiment with AI tools and automation to improve expansion initiatives, and validate AI-generated insights against customer data.
Build and maintain a pipeline of customer expansion opportunities.
Track upsell, cross-sell, and expansion opportunities from identification through execution.
Monitor account growth metrics, revenue trends, product adoption, and expansion performance.
Maintain accurate pipeline records and regularly forecast potential expansion revenue.
Measure growth initiatives and refine strategies based on results.
Identify barriers to customer expansion and work across teams to address them.
Partner with Client Success to identify customers ready for additional products, services, or platform capabilities.
Collaborate with Product, Engineering, Marketing, and other internal teams to support customer expansion initiatives.
Share customer insights, emerging opportunities, and market feedback to inform growth strategies.
Develop and document repeatable growth playbooks, AI workflows, and successful expansion strategies.
Follow company privacy and security requirements when handling customer or patient information.
Document and share successful AI workflows and growth strategies.
Work weekends.