Senior Customer Assistance Representative-Full Time Elk Grove

Enterprise • Elk Grove, CA

4d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Senior Customer Assistance Representative (CAR Sr) for its Elk Grove, California branch. The role provides customer service primarily face-to-face, while also assisting customers by phone and supporting branch and rental operations. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as a rental backup in a large home-city branch or airport location. The position is based at 9700 West Stockton Ave, Elk Grove, CA 95757, pays $19.00 per hour for a 40-hour workweek, and follows a schedule within the stated operating hours: 7:30 a.m.–6 p.m. Monday through Friday and 9 a.m.–12 p.m. on Saturdays and Sundays.

Requirements

• Recent and relevant customer service experience within the last two years.
• Authorized to work in the United States without requiring company sponsorship for work authorization now or in the future.
• Must not have interviewed with any Enterprise Mobility brand in the last 12 months.
• Valid California driver's license.
• Availability to work 40 hours per week within the posted operating hours.
• At least 18 years old.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer information or resolution needs, including calls from other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess rental vehicle condition upon return; process returns, check-ins, and exit kiosk transactions.
• Promote the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services; may sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other job-related miscellaneous and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed