Full Time Customer Assistance Representative - Sheraton Lahaina

Enterprise Mobility•Kaanapali, HI

3d•Onsite

About The Position

The Customer Assistance Representative Sr (CAR Sr) provides customer service to internal and external customers through face-to-face and phone interactions. The role gains knowledge through local training and hands-on experience to provide rental backup, serve customers, and deliver administrative support at home-city branches or airport locations. The opening is at Enterprise Rent-A-Car at Sheraton Maui Resort & Spa in Lahaina, Hawaii. The posted starting pay is $21.50 per hour. The schedule is between 7 a.m. and 3 p.m., including weekends and holidays; the description also states the position is part time and requires availability to work 40 hours per week, apart from religious observation.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States and not require work-authorization sponsorship now or in the future.
Must be able to work 40 hours per week from 7 a.m. to 3 p.m., including weekends and holidays, apart from religious observation.

Responsibilities

Take incoming calls about reservations, rate quotes, general questions, and customer information or resolution needs, including calls from other branches, insurers, dealerships, repair shops, and vendors.
Make outgoing calls for callbacks, accounts receivable, and other assigned purposes.
Assist customers in person and by phone and assess their rental needs.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other job-related and backup duties as assigned.