Senior Customer Assistance Representative-Full Time Elk Grove

Enterprise Mobility • Elk Grove, CA

1d • Onsite

About The Position

Enterprise Mobility’s Enterprise Rent-A-Car brand is hiring a Senior Customer Assistance Representative (CAR Sr) to provide customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs. Through local training and hands-on experience, the employee will provide administrative support, serve customers, and act as a rental backup at a large home-city branch or airport location. The opening is at 9700 West Stockton Ave, Elk Grove, CA 95757. This is a full-time position with a starting rate of $19.00 per hour based on a 40-hour workweek. The schedule falls within operating hours of 7:30 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 12 p.m. on Saturdays and Sundays.

Requirements

• Recent and relevant customer service experience within the last two years.
• Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
• Must not have interviewed with any Enterprise Mobility brand in the last 12 months.
• Valid California driver’s license.
• Availability for the posted 40-hour-per-week schedule and hours of operation.
• Must be at least 18 years old.

Responsibilities

• Take incoming calls about reservations, rate quotes, general questions, and customer issues, providing information and resolution to customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous assigned calls.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit-kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other job-related miscellaneous and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed