Full-Time Customer Assistance Representative | Williamsburg, Brooklyn NY

Enterprise Mobility • New York, NY

20h • Onsite

About The Position

The Customer Assistance Representative Sr (CAR) provides a high level of customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs at a non-airport branch. The role gains knowledge through local training and hands-on experience to provide administrative support, serve customers, and act as a rental back-up.

This full-time position is located at the company’s Williamsburg office. The schedule is Monday through Thursday, 8 a.m.–6 p.m.; Friday and Saturday off; and Sunday, 9 a.m.–12 p.m. Starting pay is $19.00 per hour, with the opportunity for yearly merit increases based on performance.

Requirements

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have two years of college and/or customer service experience combined.
• Must be able to operate a motor vehicle and have a valid, unrestricted U.S. driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Must live within a reasonable commute of no more than one hour to the location within 30 days of the anticipated start date.
• Must be able to read, write, and understand English.
• Must be available to work the stated schedule, apart from religious observation.

Responsibilities

• Greet customers as they arrive on the lot using the prescribed appropriate dialogue.
• Remind customers to check for personal belongings; identify found items with a unit number, date, and time, and turn them in to lost and found.
• Advise customers of rental charges, review the charges, and provide an accurate receipt.
• Ask customers about service and satisfaction and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
• Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
• Complete a service alert for mechanical or body damage communicated by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep the lot organized to support ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process and rental/return documents, fuel services, days, extra hours, surcharges, and optional coverages.
• Understand the damage loss report reporting procedure.

Benefits

• Paid time off, starting with 5 days upon hire and totaling 12 days in the first year, plus 6 holidays.
• Health, dental, and vision insurance.
• Life insurance and prescription coverage.
• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match and profit sharing.
• Opportunity for yearly merit increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED