Customer Assistance-Full Time

City of Wyandotte • Wyandotte, MI

3d

About The Position

The City of Wyandotte/Wyandotte Municipal Services is accepting applications for a full-time Customer Service Assistant. The position performs general office work related to billing, receipting, bookkeeping, customer call processing, direct customer interactions, computer systems, and other office tasks as required. Duties may include a range of clerical and customer assistance tasks, and other tasks may be assigned.

Requirements

• Graduate from an accredited high school.
• Have other educational development and basic knowledge of duties associated with the classification.

Responsibilities

• Provide customer service through phone, email, and in-person contact.
• Balance reports and maintain statistical controls.
• Assemble data and prepare detailed records and reports.
• Relay information using a two-way radio system.
• Operate general office equipment, including an adding machine, phone, computer, postage machine, and copy machine.
• Follow up on delinquent accounts by mail or direct contact.
• Receive or record fees and other funds collected by mail or over the counter.
• Maintain records for completed work orders.
• Compile reports and assist in preparing and completing work orders.
• Perform related file and account maintenance.
• Assign work orders to EL, WA, and CA Service Technicians.
• Prepare work orders and other documents, such as installation and service orders, using a computer terminal.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED