Senior Customer Assistance Representative Yuba City

Enterprise Mobility • Yuba City, CA

6d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Senior Customer Assistance Representative (CAR Sr) for its Yuba City branch. The role provides customer service to internal and external customers through face-to-face and telephone interactions. Through local training and hands-on experience, the representative provides rental support, assists customers, and performs administrative work at a home-city branch or airport location.

This position is based at 1255 Colusa Ave, Yuba City, CA 95991. The stated starting pay is $19.00 per hour, with a 40-hour workweek. The posted schedule is Sunday off; Monday and Tuesday, 7 a.m.–4 p.m.; Wednesday off; Thursday and Friday, 9 a.m.–6 p.m.; and Saturday, 8 a.m.–1 p.m.

Requirements

• At least 2 years of prior customer service, retail, or administrative support experience.
• Must be authorized to work in the United States and must not require employment sponsorship from the company now or in the future.
• Must be available to work Saturdays.
• Must be at least 18 years old.
• Must not have interviewed with any Enterprise Mobility brand in the last 12 months.

Responsibilities

• Handle incoming calls concerning reservations, rate quotes, questions, and customer information or resolution needs, including calls from branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and over the phone, assess rental needs, and provide a high level of customer service.
• Greet customers promptly and courteously and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process vehicle returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting work, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other job-related and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed