Senior Custom Product Solutions Specialist

Learning Resources • Vernon Hills, IL

3d • $90,000 - $100,000 • Hybrid

About The Position

The Senior Custom Product Solutions Specialist supports the development of custom products within hand2mind’s Publisher Services Group. The role partners with Publisher Business Development and Product Development teams to create solutions that meet B2B customers’ specifications and brand standards. It manages custom product development from sourcing and prototyping through costing, pricing, and item setup, following established product development processes. The specialist builds relationships with the Publisher Services team, suppliers, and B2B customers to help ensure projects are delivered accurately and on time in line with customer requirements and business objectives.

The role also supports curriculum kit development during peak periods and works with sales, print, quality, and compliance colleagues on customer quotes, product specifications, prototypes, packaging, and safety standards. Performance expectations include progressively taking ownership of quote and product development workflows, meeting quote turnaround targets, supporting item setup in D365, and achieving prototype and sample approval targets.

Requirements

• Bachelor’s degree or equivalent relevant work experience.
• At least 5 years of product management experience, including sourcing, costing, pricing, and activities required to bring a product request from design to finished product.
• Ability to manage multiple customer quote projects simultaneously while meeting deadlines.
• Intermediate MS Excel skills, including writing XLOOKUP/VLOOKUP statements and working with Pivot Tables.
• Experience with project management and/or workflow software such as Monday.com, Trello, MS Planner, or Basecamp.
• Experience documenting and administering process workflows.
• Intermediate or advanced proficiency in Microsoft Office Suite or Google applications.

Nice To Haves

• Experience sourcing through overseas supplier networks in injection molding, print, and packaging.

Responsibilities

• Collaborate with the business development team and B2B customers to develop custom non-kit finished goods and packaging solutions that meet customer specifications and brand standards.
• Match client product specifications to existing hand2mind offerings and cost product modifications and customer packaging requirements for customer quotes.
• Assist sales management with pricing client RFPs in accordance with company profit goals.
• Evaluate vendor product prototypes and samples for quality and design accuracy against customer specifications.
• Manage product development through each stage of the business development opportunity pipeline, from discovery to close, and ensure milestones and product delivery dates are met.
• Collaborate with the print coordinator and print buyer to develop detailed specifications for print components used in finished goods sourcing.
• Coordinate with the quality and compliance team to ensure kit components and package labeling meet applicable governmental safety standards and client performance standards.
• Assist with curriculum kit development and curriculum kit revisions during peak periods.
• Develop custom product quotes and support item setup in D365, with increasing independence and ownership over time.

Benefits

• Profit-sharing bonus potential
• 401(k) matching
• Other benefits are referenced on the company benefits page but not specified in the posting

What This Job Offers

• Job Type: Full-time
• Career Level: Senior