Custom Solutions Analyst
About The Position
The Custom Solutions Analyst works with the Custom Solutions and eMerge teams to deliver technical services and technology solutions to firm lawyers, clients, and other users. The analyst consults with requestors to understand their needs, evaluate options, and identify an appropriate solution. Solutions may use an existing product or standard tool, enhance an existing solution, or involve new development. The analyst assists with implementation and encourages effective adoption and use. The role includes data analysis, requirements gathering and documentation, application configuration and maintenance, and testing. Working under the guidance of senior team members, the analyst develops technical skills and contributes to the delivery and ongoing operation of custom solutions.
Requirements
- Working knowledge of software development life cycle concepts, requirements gathering, user experience considerations, testing, Agile or iterative development practices, or project support activities.
- Familiarity with Excel formulas, SQL queries, scripting, HTML, CSS, JavaScript, Python, PowerShell, or comparable tools or languages used to support application, data, or workflow tasks.
- Familiarity with low-code application platforms such as QuickBase, Microsoft Power Platform, or comparable tools.
- Ability to diagnose and resolve routine application, data, workflow, and configuration issues and escalate complex issues appropriately.
- Working knowledge of structured data concepts, including field mapping, data quality, reporting logic, imports, exports, and validation.
- Ability to support solution delivery through testing, implementation, documentation, training, and ongoing user support.
- Ability to communicate clearly with technical and non-technical stakeholders and produce clear requirements, project documentation, status updates, and next steps.
- Familiarity with generative AI applications, including prompting, output evaluation, human-in-the-loop review, and responsible use.
- Equivalent combination of education, training, and relevant experience demonstrating the ability to perform the position’s duties.
- At least one year of experience supporting application, data, workflow, reporting, technical support, or project coordination activities using structured data, spreadsheets, reporting tools, low-code platforms, or comparable technical systems.
Nice To Haves
- Bachelor’s degree in computer science, information technology, data analytics, business, or another relevant field.
- Prior internship, academic project, professional, or volunteer experience applying low-code, data, scripting, reporting, automation, or generative AI tools to support application and workflow solutions.
- Experience configuring or testing AI agents and tool-enabled workflows.
- Relevant certifications or formal training in low-code application development, cloud technologies, databases, Agile practices, AI, automation, or information security.
Responsibilities
- Assist with configuring, enhancing, and testing custom software solutions using low-code application development platforms such as QuickBase and other approved tools.
- Support development and enhancement projects by helping schedule meetings, gather requirements, document scope, prepare project notes, track tasks, report status, and assist with change control.
- Maintain, update, test, and support applications, databases, and workflow tools; troubleshoot routine issues, perform data and configuration maintenance, and escalate complex technical issues as appropriate.
- Collaborate with senior analysts, engineers, attorneys, case managers, and other stakeholders to translate matter- or project-specific needs into application, database, and workflow enhancements.
- Assist with implementation, training, and user support for applications, databases, and workflow tools, and maintain related technical and operational records, including schema and design changes, bug fixes, version notes, and time entries.
- Support the secure intake, organization, analysis, and use of client, matter, or project data for custom applications, reporting, and workflow solutions in accordance with applicable data-handling, confidentiality, and security requirements.
- Cross-train on relevant Custom Solutions and eMerge tools, processes, and support activities to maintain proficiency and provide coverage when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
