Solutions Analyst

DP World • Commerce, GA

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About The Position

The Solution Analyst supports IT solutions, system enhancements, and technology projects within DP World's logistics operation in Commerce, Georgia. The role connects business needs with technology by working with customers, operations leaders, and IT teams to develop, implement, and support systems that contribute to efficient operations across multiple locations. The analyst develops subject-matter expertise in the internal warehouse management system (WMS), assesses customer requests against system capabilities, documents functional requirements, and supports the software development life cycle (SDLC) for enhancements.

The role also manages site IT projects, advises on IT capital and operating expenditures, and assists with purchasing, leasing, risk assessments, requests for quote, and customer presentations. It requires experience with ERP and WMS applications, database technologies, customer service, and problem-solving. Travel is approximately 15–20%, primarily domestic, with occasional international travel possible.

Requirements

• Experience in IT solutions, business systems analysis, application support, or a related technical role.
• Experience implementing, configuring, and maintaining ERP and WMS software applications.
• Proven background in database technologies including Oracle or SQL Server, SQLPlus, PL/SQL, and MS Access.
• Experience or knowledge of ITIL, COBIT, ISO, or TS standards.
• Ability to break complex problems into constituent elements and formulate and evaluate alternative solutions.
• Strong conceptual design skills and judgment in assessing which solutions are appropriate.
• Strong customer service orientation and excellent communication skills.
• Ability to manage multiple projects and collaborate with cross-functional teams.
• Willingness to travel approximately 15–20%, primarily domestically, with possible international travel.

Nice To Haves

• Associate degree, community college diploma, or related technical education; a bachelor's degree or university degree is preferred.
• Experience in automotive operations, logistics, warehousing, or distribution.
• Familiarity with project management methodologies.
• Experience translating business requirements into technical solutions.
• Understanding of software development processes and system implementation.

Responsibilities

• Meet with customers, plant management, operations leaders, and internal teams to identify IT requirements and business needs.
• Support requests for new internal and external customer functionality across multiple locations.
• Analyze business processes and recommend technology solutions to improve operational efficiency.
• Develop, scope, manage, and prioritize site IT projects to support delivery on time and within budget.
• Develop subject-matter expertise in the internal WMS application, assess customer requests against system capabilities, document functional requirements, and oversee the SDLC process for system enhancements.
• Support implementation, configuration, and maintenance of ERP and WMS applications.
• Administer and advise on IT capital and operating expenditures and facilitate IT purchasing and leasing.
• Prepare risk assessments, including FMEAs, and review them with core IT teams.
• Assist with RFQ submissions by analyzing software processes and hardware requirements.
• Participate in customer presentations demonstrating IT processes, software capabilities, and proposed solutions.
• Perform other duties as assigned.

Benefits

• Market-competitive compensation package.
• Opportunities for personal growth and self-development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree