Technical Solutions Scientist, Custom Assays and Solutions

MESO SCALE DIAGNOSTICS, LLC. • ,

1d • $88,100 - $134,400

About The Position

The Technical Solutions Scientist is a customer-facing scientific and technical expert who supports custom assay and product solutions, including custom multiplexes, prototype printing, custom conjugation services, and other customer-specific assay requirements. The role helps customers select and optimize solutions across MSD’s V-PLEX, U-PLEX, S-PLEX, and ProteinXI-related technologies, including guiding transitions from ProteinXI-focused panels to U-PLEX solutions where appropriate. It coordinates with internal teams to ensure custom projects meet customer commitments.

The position provides technical consultation on customer objectives, target analytes, samples, multiplexing needs, and performance expectations; evaluates whether existing products or custom development are appropriate; and explains options, limitations, risks, and trade-offs. It owns technical coordination of custom requests from inquiry through internal hand-off and completion, partnering across Sales, Customer Service, Assay Development, R&D, Manufacturing, Quality, and other teams. The role also supports sales opportunities, manages customer cases and documentation, captures customer feedback, and contributes to improvements in products, processes, tools, and customer support.

The position is typically performed in a traditional home or office environment. It requires the ability to communicate and exchange information, use equipment necessary to perform the job, and move about the office. The annual base salary range is $88,100 to $134,400. Employees may also qualify for a discretionary or non-discretionary bonus.

Requirements

• Bachelor’s degree in biology, biochemistry, immunology, molecular biology, biotechnology, or a related discipline.
• At least five years of relevant experience in life sciences, immunoassays, multiplex assay development, assay applications, technical support, custom services, or a related field.
• Experience in a customer-facing technical, applications, assay development, technical sales, or scientific support role.
• Experience with Salesforce or another CRM/case-management system.
• Strong understanding of multiplex assay principles and factors affecting multiplex performance.
• Strong technical knowledge of MSD’s V-PLEX, U-PLEX, and S-PLEX technologies.
• Strong scientific fundamentals and analytical background.
• Ability to translate customer scientific objectives into practical technical solutions.
• Demonstrated project-management skills and ability to manage multiple concurrent projects and competing priorities.
• Creative, collaborative, proactive, and self-motivated approach to assigned work.
• Strong analytical skills, including gathering and evaluating complex information and developing recommendations and action plans.
• Strong written and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to work effectively under pressure and meet tight timelines.
• Demonstrated commitment to excellence and performance.
• Ability to collaborate and influence across functional organizations.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to communicate and exchange information, use equipment necessary to perform the job, and move about the office.

Nice To Haves

• Advanced degree.

Responsibilities

• Serve as a trusted technical resource for customers pursuing custom assay and product solutions.
• Understand customers’ scientific objectives, target analytes, sample types, multiplexing requirements, performance expectations, and timelines.
• Recommend technically appropriate MSD solutions and provide guidance on multiplex assay design, including compatibility, cross-reactivity, performance, sensitivity, dynamic range, sample matrix, and panel complexity.
• Guide customers transitioning from ProteinXI-focused panels to U-PLEX solutions when appropriate.
• Evaluate whether customer needs can be met with existing products or require a custom solution or additional development.
• Communicate technical options, limitations, risks, assumptions, and trade-offs to customers and Sales; identify issues early and engage internal subject-matter experts.
• Own technical coordination of custom requests from initial inquiry through internal hand-off, execution, and completion.
• Support custom multiplexes, prototype printing, custom conjugation, and other customer-specific solutions.
• Translate customer requirements into technical specifications for internal teams and coordinate activities across relevant functions.
• Establish and track project milestones, deliverables, dependencies, and customer commitments; identify and resolve schedule, technical, or resource risks.
• Maintain ownership of customer actions and communication after execution transfers to another internal team.
• Manage requirement changes and communicate impacts on scope, feasibility, cost, and timelines.
• Partner with Sales on custom-solution opportunities, participate in customer meetings, provide scientific expertise, and support technical content for quotations, proposals, statements of work, and custom-product requests.
• Help Sales set realistic technical expectations and timelines; identify opportunities to expand customer adoption of MSD technologies.
• Manage customer technical cases and requests in Salesforce, maintain accurate and timely documentation, prioritize cases, and ensure follow-up through resolution.
• Document customer requirements and technical decisions and communicate them clearly during internal hand-offs.
• Identify recurring issues and improvement opportunities in products, processes, documentation, and customer support.
• Capture and communicate customer feedback, emerging applications, and recurring technical needs.
• Recommend new standard products, assay panels, services, process improvements, standardized tools, workflows, technical guidance, and best practices.
• Perform other duties as required by departmental needs.

Benefits

• Medical, dental, and vision coverage, including prescription benefits.
• 401(k) plan with company matching.
• Flexible spending accounts.
• Company-paid short- and long-term disability insurance.
• Group life and accidental death and dismemberment insurance.
• Paid vacation, paid sick leave, and paid holidays.
• Paid parental leave.
• Employee assistance program.
• Fitness club membership contribution.
• Pet insurance.
• Identity theft protection.
• Home and auto insurance discounts.
• Optional supplemental life insurance.
• Employees may qualify for a discretionary or non-discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level