Custom Solutions Analyst

Troutman Pepper Hamilton Sanders • Atlanta, GA

3d

About The Position

The Custom Solutions Analyst works with the Custom Solutions and eMerge teams to deliver technical services and technology solutions to firm lawyers, clients, and other users. The analyst consults with requestors to understand their needs, evaluate available options, and recommend an appropriate solution. Solutions may use an existing product or standard tool, enhance an existing solution, or involve new development. The analyst assists with implementation and effective adoption of the selected solution.

The role includes data analysis, requirements gathering and documentation, application configuration and maintenance, and testing. Working under the guidance of senior team members, the analyst develops technical skills and contributes to the successful delivery and ongoing operation of custom solutions. The position also supports secure handling of client, matter, and project data and maintains technical and operational records.

Requirements

• Minimum one year of experience supporting application, data, workflow, reporting, technical support, or project coordination activities using structured data, spreadsheets, reporting tools, low-code platforms, or comparable technical systems.
• Working knowledge of software development life cycle concepts, requirements gathering, user experience considerations, testing, Agile or iterative development practices, or project support activities.
• Familiarity with Excel formulas, SQL queries, scripting, HTML, CSS, JavaScript, Python, PowerShell, or comparable tools or languages used to support application, data, or workflow tasks.
• Familiarity with low-code application platforms such as QuickBase, Microsoft Power Platform, or comparable tools.
• Ability to diagnose and resolve routine application, data, workflow, and configuration issues and escalate complex issues appropriately.
• Working knowledge of structured data concepts, including field mapping, data quality, reporting logic, imports, exports, and validation.
• Ability to support solution delivery through testing, implementation, documentation, training, and ongoing user support.
• Ability to communicate clearly with technical and non-technical stakeholders and produce clear requirements, project documentation, status updates, and next steps.
• Familiarity with generative AI applications, including prompting, output evaluation, human-in-the-loop review, and responsible use.
• Equivalent combination of education, training, and relevant experience demonstrating the ability to perform the position’s duties.

Nice To Haves

• Bachelor’s degree in computer science, information technology, data analytics, business, or another relevant field.
• Prior internship, academic project, professional, or volunteer experience applying low-code, data, scripting, reporting, automation, or generative AI tools to support application and workflow solutions.
• Experience configuring or testing AI agents and tool-enabled workflows.
• Relevant certifications or formal training in low-code application development, cloud technologies, databases, Agile practices, AI, automation, or information security.

Responsibilities

• Assist with configuring, enhancing, and testing custom software solutions using low-code platforms such as QuickBase and other approved tools.
• Support development and enhancement projects by scheduling meetings, gathering requirements, documenting scope, preparing project notes, tracking tasks, reporting status, and assisting with change control.
• Maintain, update, test, and support applications, databases, and workflow tools; troubleshoot routine issues, perform data and configuration maintenance, and escalate complex technical issues as appropriate.
• Collaborate with senior analysts, engineers, attorneys, case managers, and other stakeholders to translate matter- or project-specific needs into application, database, and workflow enhancements.
• Assist with implementation, training, and user support for applications, databases, and workflow tools.
• Maintain technical and operational records, including schema and design changes, bug fixes, version notes, and time entries.
• Support secure intake, organization, analysis, and use of client, matter, or project data in accordance with applicable data-handling, confidentiality, and security requirements.
• Cross-train on relevant Custom Solutions and eMerge tools, processes, and support activities to maintain proficiency and provide coverage when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed