Custom Specialist
About The Position
The Custom Specialist joins Collette’s Tour Design and Delivery Team and designs, manages, and executes custom tour programs from initial concept through delivery. The role involves researching destinations, routing, and inclusions; developing custom itineraries and proposals; coordinating with group leaders and internal and external stakeholders; and ensuring accurate documentation and smooth operational handoffs. The specialist serves as the primary contact for product-related questions and issues on assigned tours, resolves challenges that may affect the guest experience, and manages vendor relationships and contracts. The role also includes participating in process-improvement initiatives, providing on-call departmental support, and exploring AI and other emerging technologies to improve processes, content, and efficiency. Responsibilities may evolve based on organizational needs. The position is preferably hybrid at Collette headquarters in Pawtucket, Rhode Island. Remote candidates with qualifying experience will be considered.
Requirements
- Negotiation experience.
- Strong relationship-building and stakeholder-management skills.
- Strong guest focus, problem-solving, and decision-making ability.
- Excellent communication, interpersonal, and organizational skills, with strong attention to detail.
- A proactive, professional, and positive approach to work.
- Ability to thrive in a fast-paced, collaborative, and deadline-driven environment.
Nice To Haves
- Qualifying experience for consideration as a remote candidate.
Responsibilities
- Design and develop custom tour itineraries through detailed research of destinations, routing, and inclusions.
- Create accurate and timely custom tour proposals, including pricing, itineraries, optional experiences, and confirmations.
- Manage custom tours from initial request through execution, ensuring completion of documentation and operational handoffs.
- Coordinate with internal teams and external group leaders to ensure smooth delivery at each stage of the tour lifecycle.
- Serve as the primary point of contact for product-related questions and issues associated with assigned custom tours.
- Resolve tour-related challenges through collaboration, leadership, and effective decision-making.
- Apply critical thinking to address issues that may affect the guest experience.
- Manage vendor relationships to ensure delivery of high-quality services and tour components.
- Negotiate, approve, and execute contracts for custom tour programs.
- Foster partnerships with vendors, group leaders, and internal stakeholders.
- Participate in special projects and initiatives to improve processes and operational effectiveness.
- Provide on-call coverage as part of departmental support requirements.
- Explore and leverage AI and other emerging technologies to improve processes, elevate content, and drive efficiency.
Benefits
- Medical, dental, and vision coverage.
- Peloton One Membership.
- Generous paid time off.
- Paid holidays.
- Birthday time off.
- Paid volunteer hours.
- 401(k) with company match.
- Paid parental leave.
- Paid bereavement leave.
- Access to an Employee Assistance Program.
- Tuition reimbursement.
- Exclusive travel discounts and incentives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
