Custom Home Technical Specialist

Best Buy • Cary, NC

2d

About The Position

The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. The role supports world-class customer experiences by driving operational efficiency and helping the business grow in response to converging technologies.

The specialist builds customer relationships, provides solutions, and delivers ongoing consultation for customers’ systems. The role involves monitoring, maintaining, configuring, and programming advanced systems in qualified residential spaces remotely and onsite; ensuring system functionality and performance benchmarks; repairing products and expediting exchanges, installation, and programming; and educating customers on their equipment. The specialist also maintains records of post-installation technical activities and provides onsite training to installers.

Requirements

• At least 2 years of experience in programming, system integration, networking, installation, or a military equivalent.
• At least 2 years of customer service experience.
• Current, valid driver’s license.
• Maintain a driving record that meets Best Buy safety standards.
• Be at least 21 years of age.
• Ability to lift 75 pounds individually or 150 pounds as part of a team.
• Acquire and maintain any required state or local licensing within 90 days of hire.

Nice To Haves

• Consumer Electronics Industry Certification in networking, home automation, system integration, or a similar area.
• Experience in an in-home installation environment.

Responsibilities

• Build customer relationships and provide solutions to customers’ needs to drive a positive customer experience.
• Monitor, maintain, configure, and program advanced systems in qualified residential spaces, remotely and onsite.
• Provide ongoing consultation services for customers’ systems and ensure proper functionality and performance benchmarks.
• Repair products in clients’ systems and expedite exchanges, installation, and programming.
• Maintain accurate records for post-installation technical activities.
• Educate customers on purchased equipment, including system operation tutorials.
• Provide additional onsite training to installers.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Paid time off for eligible full-time and part-time employees, based on work location, employment status, compensation status, and years of service.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed