Custom Specialist

COLLETTE TRAVEL SERVICE•Pawtucket, RI

18h•$50,000 - $58,000•Hybrid

About The Position

Collette is seeking a Custom Specialist to join its Tour Design and Delivery Team. The role is preferably hybrid and based at the company headquarters in Pawtucket, Rhode Island; remote candidates with qualifying experience will also be considered. The Custom Specialist designs, manages, and executes custom tour programs from initial concept through delivery. The role creates tailored itineraries, collaborates with group leaders and internal stakeholders, and supports seamless execution of customized travel experiences. It calls for leadership, problem-solving, and customer service skills to address challenges proactively and deliver exceptional guest experiences. Responsibilities may evolve based on organizational needs. The position offers a salary range of $50,000–$58,000 and benefits including medical, dental, and vision coverage; a Peloton One Membership; generous paid time off, paid holidays, and a birthday off; paid volunteer time; a 401(k) with company match; paid parental and bereavement leave; access to an Employee Assistance Program; tuition reimbursement; and travel discounts and incentives.

Requirements

Negotiation experience is required.
Strong relationship-building and stakeholder management skills.
Strong guest focus, problem-solving, and decision-making ability.
Excellent communication, interpersonal, and organizational skills, with strong attention to detail.
A proactive, professional, and positive approach to work.
Ability to thrive in a fast-paced, collaborative, deadline-driven environment.

Responsibilities

Design and develop custom tour itineraries through research into destinations, routing, and inclusions.
Create accurate and timely custom tour proposals, including pricing, itineraries, optional experiences, and confirmations.
Manage custom tours from initial request through execution, completing documentation and operational handoffs.
Coordinate with internal teams and external group leaders to support delivery throughout the tour lifecycle.
Serve as the primary contact for product-related questions and issues associated with assigned custom tours.
Resolve tour-related challenges through collaboration, leadership, and effective decision-making.
Apply critical thinking to address issues that could affect the guest experience.
Manage vendor relationships to support high-quality services and tour components.
Negotiate, approve, and execute contracts for custom tour programs.
Build strong partnerships with vendors, group leaders, and internal stakeholders.
Participate in special projects and initiatives to improve processes and operational effectiveness.
Provide on-call coverage as part of departmental support requirements.
Explore and use AI and other emerging technologies to improve processes, elevate content, and increase organizational efficiency.